Description
RESPONSIBILITIES
Respond promptly to both emergency and non-emergency phone calls and emails to ensure seamless logistics support.
Proactively monitor, identify, and resolve in-transit issues by coordinating with internal departments, customers, and vendors.
Recommend and implement timely solutions to delivery challenges to maintain on-time performance standards.
Manage and organize multiple inboxes efficiently, prioritizing communications based on urgency and impact.
Continuously monitor delivery routes to ensure adherence to schedules and proactively flag potential delays.
Schedule delivery appointments and serve as the liaison between customers, vendors, and internal teams to meet time-sensitive delivery requirements.
Provide accurate delivery ETAs and appointment confirmations to customers and field representatives.
Communicate all in-transit disruptions or changes to customers in a proactive, timely, and professional manner.
Utilize logistics software (e.g., BluJay, Direct Route, PC Miler) to optimize routing and delivery planning.
Maintain and update appointment logs to ensure records are current, accurate, and accessible.
Perform additional duties as required.
QUALIFICATIONS
High school diploma or equivalent; degree in Logistics, Supply Chain, or related field preferred.
1 to 3 years of experience in logistics coordination, dispatch, or transportation planning.
Leverage Outlook for scheduling, tracking, and reporting.
Proficiency in Microsoft Office Suite, experience with Power BI is a plus.
Bilingual in English and Spanish.
Strong organizational, communication, and problem-solving skills.
Ability to work independently in a fast-paced, high-pressure environment.
Flexibility to work weekends, nights, and holidays during peak seasons (Spring).
Candidate must reside in the Greater Santo Domingo area.
Qualifications
Skills
Behaviors
:
Motivations
:
Education
Required
High School or better.
Preferred
Bachelors or better in Logistics /Supply Chain Management or related field.
Experience
Preferred
1-3 years:
Logistics coordination, dispatch or transportation planning