Logistics Quality Engineer APAC

About this Position

• The Logistics Quality team is responsible for driving logistics quality management across the APAC region. Our mission is to reduce logistics-related customer complaints and prevent product quality issues caused by transportation, warehousing, and distribution activities. Working closely with cross-functional teams and external logistics partners, we focus on continuous improvement, risk prevention, and the protection of product quality throughout the logistics process.
  
• This role provides the opportunity to collaborate with stakeholders across multiple countries and make a meaningful impact on customer satisfaction and logistics quality performance.
  

What you´ll do

• Act as the coordinator for logistics-related customer complaints management. And lead root cause investigations of high-noncritical customer complaints and coordinate cross-functional teams to implement corrective and preventive actions. And ensure timely closure of complaints and drive actions to reduce recurrence.
  
• Act as the coordinator for NCMR (Non-Conforming Material Report) processes, manage and track NCMRs status and ensure timely closure of non-conformance cases.
  
• Analyze complaint and NCMR trends to identify improvement opportunities.
  
• Partner with internal teams and logistics providers to reduce logistics-related quality issues and customer complaints.
  
• Responsible for managing and maintaining logistics quality system documentation, working closely with the logistics team to ensure document accuracy, compliance, and effective implementation.

What makes you a good fit

• Bachelor’s degree or above in Quality Management, Logistics Management, Chemical Engineering, Industrial Engineering, Supply Chain Management, Manufacturing Engineering, or related discipline.
  
• Professional quality certifications such as ISO 9001 & IATF 16949 or equivalent quality management certifications are preferred.
  
• 5+ years of experience in Quality Management, Quality Engineering, Supply Chain Quality, Manufacturing Quality, or a related field.
  
• Experience in customer complaint management, non-conformance management, root cause analysis, and corrective/preventive actions (CAPA).
  
• Experience in quality investigation, root cause analysis, and problem-solving using quality tools such as 5 Why, Fishbone Diagram, and CAPA.
  
• Ability to coordinate cross-functional teams to resolve quality issues and drive corrective actions.
  
• Good English communication skills, including listening, speaking, reading, and writing, with the ability to effectively collaborate with regional stakeholder.
  

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.