Loss Mitigation Business Analyst

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Position Summary: The Loss Mitigation Business Analyst/ LMS Product Analyst provides support to the Loss Mitigation Underwriting department including support of the Loss Mitigation Solutions (LMS) workflow tool and manages a wide variety of immediate and longer-term initiatives. As the subject matter expert within Loss Mitigation, this position is expected to be a knowledgeable resource on all department processes, including in depth knowledge related to LMS functionality and its integration with ICE MSP. This position is also responsible for test script creation and test execution within the UAT environment and production environment and partnering with internal stakeholders (Loss Mitigation, Technology, Product Management, Enterprise Portfolio Management, Risk/Compliance) and external stakeholders (ICE, FNMA, FHLMC, GNMA, FHA, HUD, and private investors) to clarify requirements and operationalize required process changes. This position acts independently to prioritize and schedule all work.


Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Maintains current state and future state process documentation for all Loss Mitigation processes including integration of vendor products

• Examines, updates and maintains policies and procedures to ensure compliance with Fair Lending practices.

• Assists with the creation of an operations structure that executes the strategy, including but not limited to data management, reporting, refining functional and technical processes.

• Reviews vendor and investor communications, providing categorization and prioritization

• Monitors all change management from vendors and investors

• Execution and documentation of all UAT and production testing

• Supports multiple projects simultaneously while meeting tight deadlines

• Manages and prioritizes outstanding issues and bugs

• Collaborates daily with Loss Mitigation leadership, Technology teams and Project Management Teams.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:

• Excellent attention to detail.

• Strong problem solving and decision-making ability.

• Advanced analytical skills, ability to analyze problems and provide appropriate solution.

• Ability to work well under pressure, handle competing priorities and meet deadlines.

• Strong verbal and written communication skills.

• Ability to work both independently and in a team environment.

• Strong customer-service orientation.

• Ability to use good judgment.

Competencies: To perform the job successfully, an individual should demonstrate the following:
Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.
Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.

Education/Experience: High school diploma or general education degree (GED) required. Associate degree (A. A.) from two-year College preferred. Two to four years' related experience and/or training required. Two years of residential loan servicing experience preferred. Requires basic understanding of systems development lifecycle methodologies. Requires 2+ years of Loss Mitigation operations experience.

Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills: Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook). Previous experience with MSP, Black Knight/LPS and Fiserv preferred. Additionally, a strong knowledge of Project/Project Server, Team Foundation, Visio, SharePoint, Exchange; internet software; database software; and mortgage loan servicing systems. Ability to extract, manipulate and analyze data using complex SQL query statements and advanced database tools.

Certificates and Licenses: N/A

Supervisory Responsibilities: N/A

Travel: Some travel may be required.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a typical office environment with moderate noise levels.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to sit while working at a desk, occasionally standing, walking, and using hands to lift and/or move up to 25 pounds. May also climb or balance; stoop, kneel, crouch or crawl. Needs to be able to talk and hear, but no special vision is required beyond the ability to see in order to read.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Why Selene?

Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)

• Medical, Dental &Vision

• Employee Assistance Program

• Flexible Spending Account

• Health Savings Account

• Paid Holidays

• Company paid Life Insurance

• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

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Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!