LPHA Supervisor-LCPC/LCSW-REMOTE

Salary Range: $33.64 To $33.65 Hourly LPHA- Supervisor - $33.65 hourly rate- Full-Time and Part-Time Opportunities- for this 24/7 Crisis Line CARES Crisis Call Center- LCPC/LCSW ABOUT AUNT MARTHA'S HEALTH & WELLNESS Aunt Martha’s Health & Wellness is committed to supporting the well-being of our communities by promoting equity in access to care and delivering exceptional healthcare through a culture of innovation. We take a responsible, people-centered approach to creating environments that allow us to do what we do best—provide healthcare and wellness services. This position reports to Chrysalis Consulting Group, a for-profit company owned by Aunt Martha’s Health & Wellness. POSITION SUMMARY CARES is a 24-hour, 7-days-a-week Medicaid-funded mental health crisis line serving children, adolescents, and adults throughout Illinois. The Crisis Call Center provides therapeutic support and resources to individuals experiencing suicidal ideation, self-harm behaviors, aggression, and/or psychotic episodes. The Licensed Practitioner of the Healing Arts (LPHA) is primarily responsible for shift oversight within a 24-hour mental health crisis call center and provides therapeutic support to callers and operational support to staff as needed. ESSENTIAL DUTIES AND RESPONSIBILITIE S The Agency reserves the right to modify duties as needed. Administration • Conduct routine performance evaluations using service delivery indicators such as call abandonment and call holding times • Prepare monthly reports reflecting assigned shift performance • Assist CARES Line Agents with incoming crisis calls • Support managed care providers, mobile crisis responders, schools, hospitals, and other service partners requiring targeted training resources Supervision • Oversee daily call center operations, including Line Agent productivity and quality of service • Ensure adherence to attendance, policies, and procedures • Complete regularly scheduled performance reviews and provide ongoing training • Provide real-time support to CARES Line Agents, including guidance, feedback, and call takeovers when necessary Communication • Maintain strong communication with leadership, including Vice Presidents, Training Administrator, and Quality Administrator • Serve as a liaison between CARES leadership and internal and external stakeholders • Coordinate written and verbal communication with Crisis Line Agents regarding policies, procedures, and support needs Training • Develop training materials and conduct training sessions for CARES Line Agents in partnership with the Training Administrator Reporting and Quality Improvement • Analyze data routinely to identify areas for performance improvement • Participate in ongoing quality improvement initiatives Compliance and Professional Standards • Adhere to HIPAA laws and regulations • Maintain a remote workspace that meets HIPAA standards • Demonstrate cultural competence and ability to work effectively with diverse communities Other Functions • Additional duties may be assigned at the Agency’s discretion QUALIFICATIONS Education and Experience • Education commensurate with Illinois licensure requirements for designation as a Licensed Practitioner of the Healing Arts • Experience providing mental health services to children and youth Licensure • Current, valid, unrestricted Illinois license as a Licensed Practitioner of the Healing Arts • Qualified licenses include LCSW or LCPC, in accordance with 59 IL Administrative Code 132.25 COMPENSATION AND BENEFITS • Hourly rate: $33.65 • Health, dental, and vision insurance • Disability and life insurance • Paid vacation, sick days, and holidays • Retirement plan • Employee Assistance Program • Tools and programs to help you maximize your benefits