M365 Administrator

We are looking for a M365 Administrator to join our team.

Responsibilities

• Administer Microsoft 365 services, Exchange Online, Teams, Teams Phone and Teams Rooms, Places, Planner, Loop, etc. in an large Enterprise environment.
• Handle Level 2 or Level 3 incidents according to the assigned role, troubleshoot issues and contribute to root cause analysis.
• Process service requests for mailboxes, groups, permissions, policies and service configuration.
• Support email security gateways and secure email relay services, including mail flow, delivery issues and application connections.
• Test and implement changes through the agreed change management process.
• Investigate authentication, directory synchronization and application access issues affecting Microsoft 365, working with identity, network and endpoint support teams where needed.
• Install Exchange Server updates and maintain the health of the Exchange application on the remaining in-scope server.
• Monitor service health and review Microsoft announcements for changes that require operational action.
• Write and maintain PowerShell scripts and Microsoft Graph integrations to automate administration and reporting.
• Keep tickets, operating manuals, runbooks, FAQs and knowledge articles up to date.
• Produce reports on service performance, usage and governance findings.
• Work with Microsoft, other vendors and internal teams to resolve issues and keep stakeholders informed.
• Take part in knowledge transfer, service transition and improvements to day-to-day operations.
• Participate in on-call duty, providing support outside office hours if needed in crisis situations.

The Ideal Candidate

• Communicates clearly with colleagues, service owners and users.
• Takes responsibility for assigned tasks and follows them through to completion.
• Works well with other teams and provides clear handovers.
• Approaches technical problems methodically and stays calm under pressure.
• Recognizes when to escalate an issue or ask for specialist support.
• Is willing to learn and develop expertise across Microsoft 365 services.

Required Expertise

• Hands-on experience administering Microsoft 365 in an enterprise environment, particularly Exchange Online and/or Microsoft Teams.
• Experience handling incidents, fulfilling service requests and implementing approved changes.
• Working knowledge of SMTP, DNS, mail routing, SPF, DKIM and DMARC.
• Understanding of Active Directory, Microsoft Entra ID and directory synchronization as they relate to Microsoft 365.
• Practical experience using PowerShell for administration and troubleshooting.
• Understanding of networking, authentication, permissions and secure administrative access.
• Experience working with an ITSM platform to record and manage incidents, requests and changes.
• Fluent spoken and written English.
• Willingness to participate in a shared on-call support rotation, ensuring 24/7 service availability.

Preferred Skills / Experience

• Experience with Proofpoint Email Protection, Proofpoint Secure Email Relay or similar services.
• Experience with Teams Phone, Teams Rooms or call quality troubleshooting.
• Experience supporting Exchange Server in a hybrid environment used for identity and recipient management.
• Experience with Microsoft Graph, service principals, application permissions and source control for scripts.
• Knowledge of SharePoint Online, OneDrive for Business, Power Apps, Power Automate, Microsoft Copilot Studio, Microsoft 365 Copilot or Microsoft Purview Information Protection.
• Experience with Rencore Governance, Nexthink or similar tools.
• Experience with service transitions and ITIL-based service management.
• Relevant Microsoft certifications.
• German language skills.

What we are proud to provide you with

• Hybrid working with even only weekly 2 office days and flexible working hours based on core time.
• Financial benefits such as an outstanding amount of cafeteria, referral reward and team or individual reward based on your accomplishments.
• Corporate health insurance package at one of the largest private healthcare providers with nationwide coverage.
• Carefully designed career paths, with the appropriate training courses and projects to accomplish your aims such as language courses, tech talks and trainings for your needs.
• Lufthansa Group flight ticket discounts.
• What's more, if you are interested in our additional benefits: check out our benefits page.

Our community is characterized by mutual respect and a spirit of helpfulness. This high level of professionalism, combined with diverse personalities, will help you go through your daily life in a good mood while making the most of your skills and talents.

In addition to an inclusive and helpful atmosphere, trust is also an important value for us. You can rely on us with anything right from your first day, and we also trust you to the utmost extent.

Are you ready to fly with us? Apply now!