Location: Hybrid 4 days in office within M&T/Wilmington Trust footprint. Will consider remote if based out of footprint.

Overview:

Wilmington Trust’s Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic digital transformation program. The program aims to grow revenue through new and transformed digital-first trust and agency service products, transition from a product-centric to a client-centric operating model, expand from market-specific to global solutions, and materially lower the cost to serve.

In alignment with our business strategy, we are seeking a Digital Business Analyst to support the evolution of our Mergers & Acquisitions (M&A) deal administration capabilities, with responsibility for supporting the associated IS suite of tools.

The successful candidate will have the opportunity to help shape IS’s M&A capabilities and contribute to one of the largest and fastest growing business segments in the division. They will support product vision and roadmap execution, maintain backlog hygiene, document requirements, and measure enhancement outcomes across both client and employee-facing solutions.

Success requires a business analyst who thrives in complexity, executes structured discovery, has strong attention to detail, can produce clear and comprehensive deliverables, and can work in a collaborative manner toward defined outcomes.

Primary Responsibilities:

Support Digital Product Development and Experience Delivery

Elicit and document product requirements from key stakeholders
Document existing business processes via interviews and observation
Document screen flows and user journeys
Support review of wireframes, prototypes, and proposed screen flows
Translate user experience feedback into updated requirements
Define and track success metrics for new features and enhancements, including adoption, usage, completion, errors and operational efficiency measures
Support User Acceptance Testing (UAT)
Facilitate issue triage
Document feature traceability from requirements through test scripts and delivered functionality
Collaborate with product, technology, operations, and business stakeholders to clarify scope, dependencies, and delivery needs
Document user stories and acceptance criteria
Document data/interface requirements
Develop thorough functional test scripts for new features and feature enhancements

Client-Centric Mindset

Advocate for end users by supporting solution validation and gathering feedback to ensure our products meet client and business needs

Demonstrate a risk and compliance mindset

Identify risk, control, compliance, and operational considerations during discovery and requirements definition

Partner with product, operations, risk, and compliance stakeholders to ensure requirements support appropriate controls

Support delivery of solutions that balance client experience, business value, operational efficiency, and risk management

Education and Experience Required:

Combined minimum of 5 years' higher education and/or business, technology, or a related field experience

Business analyst experience supporting digital products, platforms, or technology-enabled business processes

Strong analytical and problem-solving skills, with the ability to break down complex workflows, systems, and stakeholder needs into clear, actionable analysis

Strong written and verbal communication skills, with the ability to engage effectively with business, technology, operations, product, risk, and compliance stakeholders

Strong attention to detail and organizational discipline, with the ability to produce accurate, complete, and well-structured documentation

Ability to work effectively in ambiguous, fast-paced, or evolving environments

Client-centric mindset, with the ability to balance user needs, business outcomes, operational efficiency, and control requirements ments

Education and Experience Preferred:

Bachelor’s degree or equivalent experience in business, technology, or a related field

Experience supporting UI/UX discovery, screen flows, requirements, and delivery

Experience with digital experience user measurement and metrics

Experience with business process modeling tools (e.g., Lucidchart, Visio)

Understanding of digital security and access management concepts, including login, authentication, identity verification and account security controls

Knowledge or experience specific to M&A

Familiarity with Agile delivery and tools like Jira or Confluence

Certifications or coursework in business analysis, Agile, or similar

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $78,700.00 - $131,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Wilmington, Delaware, United States of America

About Us

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

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