Mac Expert / macOS IT Specialist

About Us Years of Experience in IT Support IT Support Guy brings years of unique experience in offering high-quality IT support services. Our experienced team is committed to swiftly addressing your IT issues, ensuring that your organization runs smoothly. We take pride in providing creative solutions adapted to your specific requirements, allowing you to stay ahead in the fast-paced digital world. Don’t let IT issues hold you back – with IT Support Guy, you’re in capable hands. Let's achieve your business goals together. Job Description About Us We are an [IT Services / Digital Marketing / Tech Support] company providing comprehensive technology solutions to businesses and individuals. We are looking for a Mac Expert with strong experience in macOS environments, Apple ecosystem management, and troubleshooting to support our clients and internal teams. Responsibilities Provide advanced support for macOS, iOS, and Apple ecosystem devices. Install, configure, and troubleshoot Mac hardware, software, and peripherals. Manage user accounts, backups, and security settings across Mac environments. Set up and maintain MDM (Mobile Device Management) solutions for Apple devices. Assist with network connectivity, cloud services (iCloud, Google Workspace, Microsoft 365), and cross-platform integration. Perform regular system updates, patch management, and preventive maintenance. Train users on macOS best practices, applications, and productivity tools. Document technical issues and create knowledge base articles. Requirements Requirements Proven experience as a Mac Expert / macOS IT Specialist / Apple Certified Support Professional (ACSP) or similar role. Strong knowledge of macOS, iOS, Apple ID management, and Apple ecosystem integrations. Familiarity with MDM solutions (e.g., Jamf, Kandji, Intune for macOS). Experience with networking, VPNs, and cloud-based collaboration tools. Ability to troubleshoot both hardware and software issues efficiently. Excellent problem-solving and communication skills. [Optional] Relevant Apple certifications (ACSP, ACTC, ACMT) are a plus. Benefits Benefits Competitive salary / hourly rate Flexible working hours / Remote work options Opportunity to work with diverse clients and projects Professional growth and certification support