Mail Handler & Policy Adminstration Processor

Description

About Us

DOXA is an award-winning specialty insurance platform that acquires and develops niche-market insurance program administrators, underwriting companies, and distribution partners including MGAs, MGUs, brokers, and direct-to-consumer operators. We provide centralized sales, marketing, underwriting, and operational support that helps our companies unlock their full growth potential.

With hundreds of custom specialty insurance programs and partnerships and more than 20,000 agent and broker relationships nationwide, DOXA's rapid growth is reaching new heights.

Our rapid evolution means we can deliver on something most companies just talk about: building a workplace where talented professionals are drawn to the impact they can make. We offer competitive benefits and compensation, but what really differentiates us is our culture, empowerment, and commitment to innovation in the specialty insurance space.

If you're an organized, proactive professional looking to grow your career in a fast-paced and collaborative environment, we'd love to talk.

KidGuard, a DOXA entity, specializes in marketing student accident insurance policies to public and private schools in an 18-state region. The Company currently insures over 400,000 students in over 1,000 schools. The parent office is in Fort Wayne, Indiana with branch offices in Florida. As a licensed TPA, the company adjudicates all medical claims for injured students covered by group policies. Our primary business goal is to make available superior student protection programs for school administrators and provide professional, courteous claim service for parents of injured students.

Primary Responsibilities

• Works with a sense of urgency to copy, scan, label, and upload physical and electronic mail and claim documents into the appropriate system of record.
• Retrieves mail and packages from the local post office, sorts incoming items, forwards misdirected mail, and prepares outgoing mail and packages for shipping, including certified mail.
• Names and organizes documents in a logical and consistent manner in accordance with office best practices.
• Uploads claim documents through the OccuNet portal for repricing and completes related document-processing follow-up.
• Performs Sunlight document-upload and policy administration duties, including accurate data entry and maintenance of policy records.
• Supports Special Risk business by rating and quoting opportunities, generating proposals, binding coverage, issuing policies, preparing invoices, and completing required follow-up through delivery to the client.
• Oversees assigned general office operations, including ordering supplies, forms, and marketing materials and assisting with distribution of marketing forms.
• Operates office equipment, including the postage meter, scanner, and photocopying machine.
• Coordinates with claims, underwriting, policy administration, accounting, and other team members to ensure documents, policies, proposals, and invoices are processed accurately and on time.

Reports directly to the Claims Supervisor and keeps the supervisor informed of issues requiring attention, resolution, or process improvement

Requirements

• Minimum of 2 years working experience possessing an undergraduate degree or similar education or work history involving familiarity with medical terminology or working in a hospital or physician’s office with familiarity involving medical insurance and terminology.
• Must possess the ability to effectively and professionally communicate orally and through written correspondence.
• Proficient with MS Office applications (Outlook, Work, Windows Explorer, SharePoint) with working knowledge of Adobe Acrobat (PDF). Typing 50+ WPM.
• Sense of urgency to process incoming mail (email and paper), scan into system of record, and manage files in, Adobe (PDF), Windows Explorer, and SharePoint in a logical manner.
• We are looking for a person with a positive attitude and outlook on life with exceptional human relations skills and work ethics with a willingness to learn the business in an organization that rewards initiative.

Company Benefits

• 401k savings plans with % match contribution by the Company
• Paid vacation and paid holidays
• Comprehensive health, dental and vision benefits package
• Business casual work environment
• Room to grow.
• Hybrid work environment.
• Pleasant, modern office working environment.

Hours are Monday – Friday 8:00AM - 5:00PM with a hybrid work environment allowing for work-from home 2 days per week.