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Maintenance Operations Coordinator

Rise CollectiveOperations & Admin
Salary
$5–$6/hr
Hiring from
Philippines
Work type
Remote
Posted
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Role Information:

Title: Maintenance Operations Coordinator
Location: Remote
Department: Operations
Timezone: 9am-5pm EST
Company: Home Team Luxury Rentals
Supporting Links:

Mission:

Support our maintenance team, vendors, and 3rd party contractors with clear and fast communication. Coordinating our vendors and maintenance tasks to make each request is attended to in a timely and accurate manner

Company Overview:

Home Team Vacation Rentals is a full-service short-term rental management service with a mission to unify the finest vacation rentals across the United States: homes that deliver on quality, design, first-class amenities, and comfort. Our guests can expect the ultimate in-house guest experience for every stay. We don’t do average!

Role Overview:

Home Team is looking for an Operations Coordinator to oversee the daily operations of part of Home Team’s portfolio. This individual will coordinate vendors and maintenance tasks/requests across our short-term rental portfolio. This role is focused exclusively on supporting vendors as they carry out their tasks & work orders across our property portfolio, ensuring timely responses, clear information, and a positive experience. The Communications Agent will handle multiple vendor conversations throughout the day and collaborate with internal teams as needed to resolve vendor issues.

Compensation:
  • Base Salary
    • $5-$6/hr, tracked on hours, scheduled for 40hrs/week
  • Timezone/Working Hrs:
    • Timezone: EST
    • This is a full time, 8 hours / day position with breaks.
  • Contract Structure
    • 1099 contractor

Key Responsibilities:

  • Respond to vendor messages and requests before, during, and after the process of completing work orders and maintenance requests
  • Provide clear updates, information requests, and questions to vendors, and internal operations team through Breezeway task management and slack channels
  • Address vendor questions and concerns promptly and professionally.
  • Assist with documentation process and information requests for maintenance work orders.
  • Monitor and respond to time-sensitive vendor issues, escalating when appropriate.
  • Coordinate internally via Slack to support vendor/work order issue resolution.
  • Log vendor communications, issues, and outcomes in Guesty, Breezeway and Notion.
  • Assist with reviewing vendor feedback and basic complaint resolution.
  • Other duties as assigned.


Desired Experience & Competencies:

  • Worked with AirBNB/VRBO or another property management company in the past
  • Worked with Vacation Rentals in the past
  • Strong experience coordinating with vendors in relation to property management
  • Great quality communicator (English)
  • Confident
  • Ability to manage a lot of different moving pieces
  • Ability to stay calm when a lot is going on

Growth Opportunity:


🚀Role Growth - Fast growing company - good opportunity for growth to Team Lead roles. We almost exclusively hire from within when looking for Team Lead.

🏦Compensation Growth - We bill $7-8/hr on average for our Team Lead roles as you progress within the company

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