Managed Services PMO

About KTSA

We are KTSA – KPMG Technology Services Americas.

A Service Delivery Center of KPMG US, with offices in Mexico City, Guadalajara, and a growing network of remote talent across the country. We deliver high-value technology, consulting, and corporate support services to KPMG US and its clients.

At KTSA, our Employer Value Proposition is clear: Explore.

Explore isn’t just a word — it’s how we grow, lead, and thrive. It’s the mindset that drives our culture and shapes every opportunity:

• Experience a collaborative, inclusive, and multicultural workplace where you belong.
• Excel by creating impact and leaving your mark on global projects.
• Expand your potential with real career paths, learning programs, and mentorship.
• Express your individuality — come as you are, and thrive as your authentic self.

Hybrid model position in Mexico City

A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of business and technology. Our Strategy Managed Services practice will provide you with the opportunity to help organizations balance long term strategies and short-term imperatives to optimize their investments and strategic activity required to achieve the organization's business objectives. We help enhance organizations project and program performance by identifying alternative project approaches

Skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.

Responsabilities.

• Support in planning new projects based on project management methodologies, policies, and procedures.
• Monitor compliance with commitments and deliverables by those responsible for executing the project, ensuring that the necessary information is available to feed the indicators of each project; the project manager is responsible for reporting the status of committed milestones.
• Identify and report risks associated with project execution, as well as follow up on their mitigation.
• Support in generating the project's communication plan together with the participants responsible for its execution.
• Monitor and control the project budgets.
• Create and maintain project management documentation.
• Organize, document, and lead meetings to follow up on ongoing projects.
• Prepare the documentation requested by the Project Owner for presentation to the required Committees for follow-up and control.
• Monitor the execution of project activities by service providers.

Requirements

• 6 years or more managing portfolios, programs, and projects
• Extensive experience applying Best Practices in Project Management, both traditional and/or agile approaches
• Possession of one of the following certifications: PgMP / PMP and/or Scrum Master, at least one
• Budget, cost, and profitability management skills
• Skills in preparing and presenting executive reports
• Skills in managing and presenting service indicators (SLA’s)

Soft Skills

• Strategic thinking
• Executive/Director-level approach
• Proactive and innovative
• High organizational level
• Oriented toward generating value for the organization
• Negotiation and problem-solving skills
• Leadership and team development
• Effective communication
• Problem-solving ability