Manager, Acquisition Fraud Strategy (L09)

Job Description:

Role Title: Manager, Acquisition Fraud Strategy (L09)

Company Overview:

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Organizational Overview:

Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recover – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.

Role Summary/Purpose:

The Manager, Acquisition Fraud strategy will have the opportunity to work on major business initiatives and support home and auto platform, in Acquisition Fraud Strategy within Credit analytics team that contribute to Synchrony Financials’ growth and productivity objectives. This role enables you to work directly with the business in catering to the end-to-end analytical needs. You will have the opportunity to work with cross-functional teams and leverage tools (viz., SAS, Model builder suite of products) and also expected to manage communication rhythm with stakeholders on a regular basis.

Key Responsibilities:

• Develop and support Best-in-class analytic solutions/algorithms as part of Acquisition Fraud Strategy team within the Credit analytics function

• Understand requirements and create reports based on ad hoc requests & streamline processes
• Create client requested performance summaries
• Run strategy change projections for impact analysis
• Deep dive pulls into specific clients or populations for in depth analysis, looking for opportunities for improvement
• Support tracking and reporting of champion/challenger strategy tests including preliminary analysis of the performance of the different strategies
• Perform other duties and/or special projects as assigned

Required Skills/Knowledge:

• Degree in following Majors – Mathematics/Statistics, Operations Research, Economics, Computer Science/Engineering or other quantitative majors with 2+ year hands on experience in SAS, SQL, Unix, Excel or in lieu of a degree 4+ years in SAS, SQL, Unix, Excel.
• Strong communication skills with the ability to prepare clear communication and confidently present meaningful analysis to senior and executive management level
• Experience in report automation using SAS, Unix, VBA
• Prior Fraud experience preferred
• Strong Team Player in cross-functional environment
• Strong written/oral communication skills

Desired Skills/Knowledge:

• Demonstrated experience analyzing business data with the ability to distill large amounts of information down to the critical areas of focus
• Clear thinker with an ability to think through processes Proven ability to successfully interact with all levels of an organization
• Working knowledge of credit bureaus
• Work experience in a US financial institution or bank
• Systems Implementation experience
• Knowledge of US, Canadian credit bureau data

Eligibility Criteria:

• Degree in following Majors – Mathematics/Statistics, Operations Research, Economics, Computer Science/Engineering or other quantitative majors with 2+ year hands on experience in SAS, SQL, Unix, Excel or in lieu of a degree 4+ years in SAS, SQL, Unix, Excel.

Work Timings:

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs) We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR. Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday.
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, LPP)
• L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.
• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
• L04+ Employees can apply.

Grade/Level: 09

Job Family Group:

About Us

We’re on a mission to build a future where every ambition is within reach. We’re doing this by creating financial and technology solutions that move people forward. When you join us, whether you work in an office or from your home, you’ll experience support and encouragement at all levels of the organization— you’ll be provided with the tools and technology to grow your career here.