Manager, Business Insights

Overview

The Manager, Business Insights – Market and Competitive Intelligence leads the Market and Competitive Intelligence service line within Global Business Insights. The role manages a team of experienced insights professionals who gather, analyze and deliver data, analytics and intelligence that support strategic and operational decision-making across the organization. This position develops and manages the functional area's operating plan, aligned to the Global Business Insights roadmap, and is accountable for ensuring the insights produced are trusted, timely, adopted and acted upon by the business. The role leverages AI and advanced analytics to increase the speed, quality and scale of insights delivery and partners with technical teams to operationalize scalable solutions.

Responsibilities

This role includes a number of responsibilities - the core responsibilities are as follows:

Market and Competitive Intelligence

· Translate business and product strategy questions into a prioritized intelligence agenda covering market sizing and forecasting, competitor monitoring, competitive landscapes and profiles, and customer and market research.

· Lead the team's delivery of market intelligence on the healthcare industry, geographic and product markets, and competition, including competitor earnings and event reporting, industry reports and news alerts.

· Personally lead high-priority or sensitive intelligence work for senior leadership where required.

· Support corporate and business development, internal new product development, and product portfolio/roadmap decisions with market data for modeling, market sizing and competitive landscapes.

· Set methodologies, standards and deliverable formats for market and competitive intelligence work; ensure outputs are consistent, fully sourced and fit for executive use.

Further responsibilties of the role include:

Operating Plan and Execution

· Develop and manage the annual operating plan for the Market and Competitive Intelligence functional area, aligned to the Global Business Insights roadmap and to divisional and functional priorities; prioritize the team's work against competing demands.

· Present functional area direction, plan updates and key deliverables to senior stakeholders.

· Ensure the functional area delivers actionable insights and measurable business value.

· Establish prioritization frameworks to manage competing demands and translate business needs into scoped deliverables.

Delivery and Execution

· Own delivery of the functional area's outputs and products (research studies, intelligence reports, dashboards, analytics assets), ensuring quality, timeliness, user adoption, and iteration based on stakeholder feedback.

· Ensure proper scoping, methodology selection, milestone planning and timely delivery of team projects.

· Manage multiple concurrent workstreams with competing deadlines and priorities.

· Monitor delivery performance and drive continuous execution improvement, using an AI-first approach to accelerate delivery and elevate quality.

· Share, organize and archive research projects, data and documentation.

Stakeholder Engagement and Influence

· Serve as the primary point of contact for senior business stakeholders on matters related to the Market and Competitive Intelligence functional area.

· Partner with senior leaders and cross-functional teams to understand business strategies and translate them into insights priorities.

· Communicate priorities, progress, releases and outcomes clearly to all relevant stakeholders; deliver presentations that convey complex insights in a clear, actionable way to senior leaders and non-technical audiences.

· Explain Business Insights policies, practices and procedures to others in the organization; influence stakeholders on how insights should be sourced, interpreted and used.

· Facilitate cross-functional meetings and workshops to ensure global alignment and foster collaboration.

· Promote adoption and effective, responsible use of insights products, AI-enabled workflows and modern analytics capabilities.

Vendors, Data Sources and Partnerships

· Manage the functional area's subscriptions and licenses with data, research and tooling vendors within the budget set by management; evaluate vendor performance and recommend changes.

· Work with external partners and vendors to source data, research and capabilities as needed.

· Partner with technical teams (data engineering, AI/ML) to translate business needs into operational solutions and ensure scalable data flow and integration.

Governance, Standards and Continuous Improvement

· Ensure consistency in definitions, metrics, methodologies and sourcing across the functional area's deliverables.

· Ensure education on and compliance with security, governance, standards and data policies, including data licensing terms and applicable ethical guidelines.

· Continuously evaluate and improve the processes for generating insights that are relevant, timely and actionable; monitor usage and effectiveness of the functional area's outputs and drive improvement.

· Identify and apply opportunities to use AI and advanced analytics to improve the quality, speed and scale of insights work, using approved tools responsibly and critically evaluating outputs for bias or inaccuracy.

· Remain current on best practices, methodologies, techniques and technology in the functional area and in AI and data analytics.

· Ensure all projects comply with applicable regulations, company standards and quality requirements; maintain all training requirements for the position.

People Leadership

· Lead, coach and develop a team of experienced insights professionals; set clear expectations while empowering team members to exercise latitude and independence in their assignments.

· Conduct performance management, goal setting and career development planning; provide constructive feedback, recognition and coaching to drive high-quality outcomes and retain talent.

· Make hiring, promotion and reward recommendations for the team, in accordance with company policy and with manager review and approval; partner with HR and senior leadership on workforce planning and recruitment.

· Develop and train the team to Business Insights standards and processes; share best practices with the global Business Insights team.

· Build team capabilities in analytics, data storytelling, stakeholder engagement, and responsible use of AI.

· Foster a culture of quality, collaboration, continuous improvement and accountability.

Qualifications

• Bachelor's degree in Business, Marketing, Economics, Statistics, Data Analytics, Finance, Computer Science, Information Systems, Behavioral Science or a related field is required; advanced degree (e.g., Masters) is preferred.
• Minimum of 10 years' relevant experience in business insights, market or competitive intelligence, market research, business intelligence, analytics, or a related field, with demonstrated role progression.
• Experience leading, directing or supervising insights, research or analytics professionals is strongly preferred.
• Experience in healthcare or medical device industry is preferred.
• Practical, in-depth knowledge of insights methods and concepts related to research, data and analytics relevant to the functional area (e.g., research, reporting and analytics).
• Fluency in Artificial Intelligence (AI) and data concepts, including the ability to critically evaluate AI outputs, improve workflows using approved tools, identify and mitigate bias or inaccuracies, and communicate AI-driven insights clearly and responsibly to peers and managers.
• Proficiency with approved enterprise AI and productivity tools (e.g., Claude Cowork / Claude Code).
• Proven experience leading and directing a team of experienced professionals, setting clear expectations while empowering team members to exercise autonomy and independence.
• Demonstrated ability to review, evaluate and manage team performance, providing coaching, mentoring and recognition to drive high-quality outcomes and retain talent.
• Ability to work effectively with HR and senior leadership on workforce planning, recruitment and compensation decisions, ensuring alignment with company policy and people-management best practices.
• Strong analytical, problem-solving and judgment skills with success in making actionable recommendations based on research findings and data analysis.
• Excellent verbal and written communication skills with the ability to present complex insights in a clear and effective manner to senior leaders and non-technical stakeholders. Fluency in English (written and verbal).
• Strong stakeholder management and influencing skills across functions, levels and geographies.
• Experience managing multiple projects and vendors with competing deadlines and priorities; highly organized, detail-oriented, flexible and manages time effectively.
• Proficiency in Microsoft Office suite and in reporting and analytical tools (e.g., Power BI) and statistical methods.
• Experience with syndicated market data and company/financial information platforms (focus-area dependent).
• Experience with survey platforms (e.g., Qualtrics) and statistical software is preferred.
• Experience with advanced analytics, including familiarity with machine learning models, predictive analytics, and programming languages (e.g., Python, R) is preferred.
• Advanced experience with end-user report and dataset design, development and implementation on Power BI or SAP Business Objects.
• Advanced proficiency in SQL, Power BI DAX or other relevant coding languages is required for the Business Intelligence focus area; preferred for other functional areas.

About Cook Limerick

Cook Medical has been in Limerick since 1996, starting out with labelling and distribution and steadily growing and evolving to include manufacturing, centralised customer support and on to collaborative product development in the Innovation Centre. The Ireland location is our European headquarters and houses our EMEA Support Centre. This location currently employs more than 1000 people and manufactures 10% of Cook’s products for global markets.

Our employee benefits include:

• Hybrid Work Model

• Company sponsored Defined Contribution pension scheme

• Medical Health Insurance cover for you and your immediate family

• Life Assurance and Income Protection cover

• Educational Assistance

• Performance related Bonus

• Extensive health & wellness program including Indian head massages, healthy lifestyle seminars, mindfulness courses, physio sessions, flu vaccinations, nutrition talks

• Fully equipped gym on site

• 39-hour week with flexible start & finish times

• Paid time off to participate in volunteer activities

• Free parking

• Subsidised restaurant

• Sports & Social club