Manager; Business Planning

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Overview:

The Business Planning & Operations Manager is responsible for driving disciplined MDF governance, investment efficiency, and business case evaluation across ECCA, ensuring resources are deployed against the highest-impact commercial and strategic opportunities.

Key responsibilities include:

• Support MDF governance process across ECCA, ensuring investments are aligned with business priorities, budget availability, policies, and governance requirements.
• Coordinate annual and quarterly MDF planning, including investment pipeline development, prioritization, allocation, and reallocation of funds.
• Review and challenge business cases and investment proposals, assessing commercial rationale, strategic fit, financial impact, KPIs, execution feasibility, and risks.
• Develop and apply consistent criteria for evaluating and comparing investment opportunities across markets, clients, and initiatives.
• Partner with Finance, Country Managers, Sales, and functional teams to validate key business case assumptions, expected benefits, costs, and returns.
• Provide fact-based recommendations on the prioritization, sizing, approval, or reallocation of investments.
• Monitor MDF utilization and execution, proactively identifying underutilization, delivery risks, and opportunities to redirect resources toward higher-impact initiatives.
• Drive investment efficiency, analyzing investments across markets, clients, functions, and initiative types to identify opportunities to improve returns.
• Establish clear KPIs and performance measures for investments and track actual results against approved business cases.
• Conduct post-investment reviews to assess outcomes and incorporate learnings into future investment decisions.
• Prepare regular MDF and investment portfolio reviews for ECCA leadership, highlighting utilization, performance, risks, opportunities, and decisions required.
• Develop dashboards, reporting, and analytical tools to improve visibility into MDF pipeline, allocation, utilization, and investment performance.
• Drive simplification, standardization, and automation of MDF governance and related BPO processes.
• Support broader ECCA business planning, performance management, and strategic initiatives as required.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• 6+ years of relevant experience in business planning, finance, strategy, commercial finance, management consulting, investment management, or similar roles.
• Strong financial and commercial acumen, with demonstrated experience evaluating business cases, investment proposals, ROI, and financial performance.
• Strong analytical and quantitative skills, with the ability to challenge assumptions, identify business drivers, and translate complex analysis into actionable recommendations.
• Experience with budget management, resource allocation, portfolio management, or investment governance is strongly preferred.
• Strong understanding of business case development, including financial benefits, costs, KPIs, risks, and performance measurement.
• Proven ability to manage multiple priorities and work across markets and functions in a complex matrix organization.
• Strong stakeholder-management and influencing skills, with the ability to constructively challenge business proposals and drive alignment without direct authority.
• Excellent written and verbal communication skills, including the ability to prepare clear, concise materials and recommendations for senior management.
• Advanced proficiency in Excel and PowerPoint; experience with Power BI, AI, automation, and other analytical tools is an advantage.
• Fluent English required.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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Why work here?

If you thrive on rapid growth and enjoy working alongside positive, driven teammates, you’ll feel right at home here.

Help us to uplift everyone, everywhere. Whether you’re starting your career, pushing your capabilities or are a seasoned professional, learn how we can partner to reimagine the world.

About Us

At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Our evolving technology keeps us at the heart of the digital economy, connecting people to 80+ million businesses worldwide. Backed by a resilient, proven model, our expanding network fuels growth—for Visa and for your career.

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