Manager, Cloud and Platform Operations

Full time continuing role as Manager, Cloud & Platform Operations, UNSW IT Excellent salary package available Kensington, Sydney location, 2-3 days in the office, Hybrid working About UNSW: UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world (QS top 20) and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place. The Manager, Cloud & Platform Operations leads UNSW’s enterprise cloud and platform services across public cloud, private cloud and on-premises environments. You will set the operational direction, standards, roadmaps and investment priorities needed to deliver secure, reliable, resilient and cost-effective services. You will also strengthen automation, operational maturity and the early identification and management of service risk. Reporting to the Head of Technology Delivery, you will lead specialist technology teams and service providers and ensure new and changed services transition successfully into sustainable operations. Working closely with architecture, cyber security, service management, project delivery and stakeholders across the University, you will help shape future technology direction and deliver strong service and customer outcomes. Specific accountabilities for this role include : Lead cloud and platform operations across UNSW’s public cloud, private cloud and on-premises environments, with accountability for service performance, availability, resilience, lifecycle management and customer outcomes. Set the strategic direction, governance, operational standards and long-term roadmap for cloud and platform operations, aligned with University priorities. Provide enterprise leadership for operational resilience, major incident response, continuity, disaster recovery, security, risk and service assurance. Lead the operational readiness and transition of new and changed services, while strengthening automation, standardisation, monitoring, problem management and preventative maintenance. Provide financial and commercial stewardship through budgeting, forecasting, investment prioritisation, vendor management and cost optimisation. Build strong relationships across UNSW and with technology partners, manage supplier performance and influence vendor roadmaps, service models and partnership outcomes. Develop team capability and foster a high-performing, accountable and customer-focused culture committed to service excellence and continuous improvement. Align with and actively demonstrate the Code of Conduct and Values. Ensure hazards and risks psychosocial and physical are identified and controlled for tasks, projects, and activities that pose a health and safety risk within your area of responsibility. Who you are: You are an experienced cloud or infrastructure operations leader who can set direction, improve complex services and lead confidently through operational change. You combine strong people leadership with commercial judgement, customer focus and the ability to explain technical risks and trade-offs in clear business terms. Tertiary qualifications in Information Technology or a related discipline, or an equivalent level of knowledge and experience. More than 10 years’ experience leading cloud or infrastructure operations in a complex enterprise environment, including public, private and hybrid services. Demonstrated success developing service roadmaps, operating models, governance and investment priorities, and leading significant operational transformation or technology uplift. Qualifications or extensive practical experience in modern service management frameworks and practices such as ITIL, SIAM, DevOps, Agile and platform operations. Experience participating in on-call leadership arrangements and leading major incident response, service restoration and stakeholder communications. Strong commercial and financial management capability across operational budgets, forecasting, investment planning, vendors, contracts and cost optimisation. Sound understanding of cyber security, privacy, risk and compliance requirements and how to embed them into day-to-day operations. Strong people leadership, stakeholder management and communication skills, including the ability to influence senior stakeholders, align technical teams and partners, and resolve competing priorities. An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines. Knowledge of health and safety responsibilities, including psychosocial and physical health and safety, and commitment to attending relevant training. Benefits and Culture Flexible Working Options (work from home, flexible hours etc) Career development opportunities 17% Superannuation contributions and additional leave loading payments Additional 3 days of leave over Christmas period Discounts and entitlements (retail, education, fitness) For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits How to Apply: please apply through the portal, we would like you to submit a full application including resume and addressing the who you are section. Applications close: Sunday 16 th of August at 11.30pm Pre-Employment Checks Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. These pre-employment checks may include a combination of some of the following checks:- National and International Criminal history checks Entitlement to work and ID checks Working With Children Checks Completion of a Gender-Based Violence Prevention Declaration Verification of relevant qualifications Verification of relevant professional membership Employment history and reference checks Financial responsibility assessments/checks. Medical Checks and Assessments Compliance with the necessary combination of these checks is a condition of employment at UNSW. Get in Touch: Jen MacLachlan [email protected] Talent Acquisition Partner – UNSW IT Please apply through the application portal and not via the contact above. UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.