Manager – Commercial Contract Management

Job Title : Manager – Commercial Contract Management

Location : India

Work Model: Office / Hybrid

Experience: 9 to 11 years

Employment Type: Full-time, permanent

About the Role

We are building a single contract management function that every part of our business will use, and we are looking for an experienced contract professional to establish and own it. You will be responsible for all our commercial contracts across geographies and legal entities: customer MSAs and SOWs, supplier master agreements and purchase terms, subcontracts, and partner agreements.

Reporting to the Company Secretary, you will set the playbook, templates and workflows, build the central contract repository, and negotiate strategic contracts with customers and suppliers. This is a hands-on individual contributor role for someone who wants to shape how a global IT services organisation contracts.

What You Will Do

Build the function

• Set up one contract management process for all business units, from intake through negotiation, approval, signature, renewal and close-out.

• Build the customer and supplier templates, clause library, risk matrix and negotiation playbook.

• Strengthen our supplier master agreements and general purchase terms so that supplier obligations support our customer commitments.

Review and negotiate contracts

• Review customer contract terms at bid stage and flag key risks before pricing is finalised.

• Draft, redline and negotiate strategic and non-standard contracts with customers alongside Sales, and with suppliers and subcontractors alongside Procurement.

• Assess risk on liability, indemnity, IP, data protection, termination and other key terms, and decide when a position needs escalation or specialist legal advice.

Run the contract lifecycle

• Own the approval and signature workflow, including signing authority for each legal entity.

• Build and maintain a central repository of all executed contracts, and act as the business owner for contract management in Salesforce.

• Manage renewals, notice periods, amendments and post-signature handovers, and act as the escalation point for contract disputes.

• Track contract KPIs and report contract risk and portfolio performance to senior leadership.

What You Will Bring

Essential

• 9 to 11 years of experience in contract management, commercial contracting, legal operations or procurement contracting, including at least 5 years in IT or technology services with global customers.

• Hands-on experience drafting and negotiating MSAs, SOWs, supplier agreements and subcontracts, including aligning subcontracts with customer obligations.

• Experience setting up or running a contract management process end to end, including templates, approval workflows and a contract repository.

• Strong judgement on contractual risk, and on when a matter needs specialist legal advice.

• Confidence negotiating with senior stakeholders, internally and with customers and suppliers, across countries and time zones.

• Bachelor's degree in Law, Commerce, Finance or Business Administration.

Preferred

• LLB or LLM, MBA, or a post-graduate qualification in commercial law.

• Contract management or company secretarial certification, such as CCCM, CPCM or CS.

• Experience with Salesforce or another contract lifecycle management platform.

• Experience in a multinational organisation with multiple legal entities.

Why Join Us

• Build a new function from the ground up and set the standard for how the organisation contracts.

• Work on multi-country customer and supplier contracts across IT managed services, field services and projects.

• High visibility with senior leadership across business units.