Manager, Community Health Workers (Illinois)

Major Responsibilities:

Directs Community Health Worker operations within an assigned state, translating enterprise strategy, workforce standards, care models, and performance expectations into local operating plans and measurable outcomes.

Selects, coaches, and develops Community Health Worker supervisors and other assigned leaders. Establishes clear expectations, manages leadership performance, supports succession planning, and builds a culture of accountability, engagement, collaboration, and operational excellence.

Provides operational oversight for Community Health Worker services across emergency departments, primary care, behavioral health, lifestyle medicine, community-based programs, grant-funded initiatives, research programs, and other assigned care settings.

Implements and monitors enterprise Community Health Worker operating standards, workflows, staffing models, productivity expectations, documentation practices, referral processes, escalation pathways, and service quality requirements across assigned teams and locations.

Leads state-level workforce planning and staffing optimization for assigned Community Health Worker teams, including deployment recommendations, workload balancing, vacancy management, succession planning, resource allocation, and implementation of enterprise staffing models and workforce strategies.

Establishes and monitors performance expectations using Community Health Worker data, operational dashboards, productivity measures, quality indicators, program evaluation findings, and workforce metrics to identify barriers and drive measurable improvement.

Leads performance improvement and operational change initiatives that strengthen workflow consistency, care model execution, team effectiveness, patient access, documentation quality, and service outcomes.

Partners with clinical, operational, Social Health, Community Health & Impact, Human Resources, Finance, Information Technology, analytics, Marketing, Communications, and other internal stakeholders to coordinate Community Health Worker priorities and resolve operational barriers.

Collaborates with community organizations, grant-funded collaborators, and external stakeholders as needed to support Community Health Worker program operations, grant requirements, patient access objectives, and coordination of community-based services within assigned markets.

Oversees local implementation of enterprise social health initiatives, ensuring Community Health Worker activities align with program objectives, grant requirements, community needs, cultural responsiveness, and enterprise standards.

Develops supervisors and team leads through coaching, performance feedback, leadership development, and succession planning to strengthen leadership capacity and workforce stability.

Recommends staffing, budget, resource, and operational investments for the assigned state or market and supports financial stewardship, expenditure management, program sustainability, and responsible use of organizational resources.

Escalates significant workforce, operational, compliance, partnership, patient-access, or performance risks to the Director, Community Health Workers – Enterprise and leads timely implementation of corrective action plans.

Responsible for understanding and adhering to the organization’s Code of Ethical Conduct and for ensuring that people actions, and the actions of supervised employees, comply with policies, regulations, and laws applicable to the organization’s business.

Physical Requirements and Working Conditions

Operates in a hybrid office, healthcare, community, and field-based environment. Requires prolonged periods of sitting, computer use, virtual meeting participation, telephone communication, and frequent interaction with team members, leaders, patients, community partners, and stakeholders. Requires travel across assigned state or market locations, facilities, clinics, community sites, and partner organizations and may involve exposure to weather and road conditions. Must be able to operate equipment necessary to perform the job and may occasionally lift or move up to 20 to 30 pounds to complete work-related tasks.

Preferred Job Requirements

Education

Master’s degree in Public Health, Healthcare Administration, Business Administration, Social Work, Nursing, Organizational Leadership, or a related field.

Certification / Registration / License

Professional certification in healthcare leadership, project management, quality improvement, Lean Six Sigma, change management, population health, healthcare operations, or a related field.

Experience

Experience managing Community Health Worker, social health, community health, community benefit, patient navigation, care coordination, population health, grant-funded, research, or value-based care programs.

Experience supporting enterprise, regional, state-based, or multi-site healthcare operations across multiple care settings and geographic locations.

Experience with workforce planning, staffing optimization, organizational growth, leadership development, and succession planning.

Experience with Epic or another electronic medical record, social care platforms, workforce analytics, performance dashboards, grant deliverables, community partnerships, and technology-enabled workflows.

Experience leading organizational change, workflow standardization, performance improvement, and implementation of enterprise operating standards.

Knowledge / Skills / Abilities

Advanced knowledge of Community Health Worker operations across emergency departments, ambulatory care, behavioral health, lifestyle medicine, community-based programs, grant-funded initiatives, research programs, and other care settings.

Knowledge of workforce planning, staffing methodologies, span of control, leadership development, operational governance, community partnership strategy, performance analytics, quality improvement, and scalable workforce models.

Advanced ability to lead through supervisors and team leads, strengthen leadership performance, support multi-site operations, align teams with enterprise standards, manage operational change, and improve productivity, quality, patient access, workforce engagement, and community outcomes.

Ability to translate enterprise Community Health Worker strategy into effective state- or market-level implementation while balancing standardization with appropriate responsiveness to local operational and community needs.