Manager, Compliance

Position Summary:

The Manager, Compliance is responsible for retailer routing-guide adherence, chargeback prevention and recovery, and cross-functional corrective action. The role analyzes deductions and compliance failures and partners with warehouse operations, IT, Finance, Customer Service, and account teams to improve operational accuracy and retailer satisfaction.

Key Responsibilities:

Chargeback Management & Dispute Resolution

• Analyze customer deductions, shortages, and compliance chargebacks.
• Compile supporting documentation, including PODs, BOLs, ASNs, and photos, and dispute invalid chargebacks.
• Track dispute status, maintain a structured claims ledger, and maximize recovery outcomes.
• Partner with Finance to reconcile deductions and support accounts-receivable accuracy.

Routing Guide & Compliance Administration

• Serve as subject matter expert for retailer vendor manuals and routing guides.
• Monitor and communicate changes to customer shipping requirements.
• Develop and enforce outbound compliance audits covering palletization, labeling, packing slips, and loading standards.
• Oversee EDI accuracy and timeliness, particularly ASNs, to prevent related fines.

Process Improvement & Cross-Functional Leadership

• Conduct root-cause analysis on valid chargebacks and identify improvement opportunities.
• Collaborate with warehouse leaders on process corrections and retraining.
• Provide KPI scorecards on trends, recovery rates, and financial impact.
• Act as liaison between warehouse operations and sales/account management teams.

Qualifications:

• Bachelor’s degree in Supply Chain, Business Administration, Operations, or equivalent experience.
• 3-5 years of experience in warehouse operations, supply chain, or accounts receivable, including at least 2 years in customer compliance and chargeback management.
• Experience with major retailer vendor portals and knowledge of EDI transactions, including 850, 856/ASN, and 810.
• Proficiency with WMS and ERP systems and advanced Excel skills.
• Strong investigative, communication, collaboration, and influencing skills.

Preferred Qualifications:

• Experience with Amazon, Walmart, Target, or Home Depot vendor portals.
• Knowledge of GS1-128 labeling standards.

Compensation:

Conair has established a good faith salary range for this position. The salary range reflects the Company's reasonable expectation for the role at the time of posting and is based on a variety of factors including business needs, market conditions, candidate qualifications, experience, skills, and internal equity. The anticipated base salary range for this position is $85,000.00 to $119,000.00 annually.

In addition to base salary, this position is eligible to participate in Conair's annual bonus program. Conair also offers a comprehensive benefits package that includes medical, dental and vision coverage; short- and long-term disability insurance; paid parental leave; paid time off; 11 paid holidays; two paid volunteer days; employee product discounts; and a 401(k) plan with employer contributions. Eligibility for certain benefits may vary based on employment status and plan terms.

Environmental Factors:

This role is performed in a remote location preferably on the East coast.

About Conair:

Conair is a leading international designer, manufacturer, and marketer of branded personal care and small kitchen appliances, cookware, hairbrushes & accessories, cosmetic bags, and travel accessories.

Conair has always been driven by a passion for innovation; it’s part of the Company’s DNA. Trendsetting products have been invented by Conair since its inception in 1959, keeping the Company always a step ahead of the competition. The company's domestic and international divisions offer a diversified mix of consumer and professional products sold in over 120 countries. The Family of Conair brands includes CONAIR, Cuisinart, BabylissPRO, Scünci , TRAVELSMART by CONAIR, and Waring.

Conair’s passion for innovation gets stronger with each decade, as evidenced by the over 1,000 patents the Company has obtained worldwide. Today, Conair and its brands are names known throughout the world. Conair continues to introduce its brands to new and emerging markets, year after year. By the 1990s, most households in America owned at least one Conair product. Today many have more than one, and the Company’s goal is to ensure that every household in the world eventually owns one of our products.

Conair creates confidence and connection

Are you passionate about this opportunity but worried that you don’t have 100% of the experience we’re looking for? We still want to hear from you! Apply online and let us know why you would make a great addition to Conair!