Manager - Credit Lifecycle Analytics & Reporting (L09)

Job Description:

Role Title: Manager - Credit Lifecycle Analytics & Reporting (L09)

Company Overview:

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Organizational Overview:

Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recover – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviours. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.

Role Summary/Purpose:

This role in Credit Lifecycle Analytics & Reporting is responsible for developing reporting solutions and dashboards to drive action oriented results for the department. The Manager leads these projects from beginning to end and also provides mentorship and leadership in the team to junior analysts. This is an important role in the success of the department and will partner cross functionally to support the department and business.

Key Responsibilities:

• Provide dashboard, business intelligence and reporting support to the department through the utilization of reporting skills and business knowledge.
• Develop, modify and produce volume and performance reporting for complex, regulatory reports and recovery reports as well as analyze trends and research questions. Must utilize existing Build and Run controls.
• Create regulatory required ,support audits (ex CFPB,NMT etc) , support validation process, review with Finance and resolve any questions or concerns.
• Provide MIS(Recovery strategy reports) and required data sets for frequent regulatory exams, audits and reviews (ex. OCC Collections exam every 2 years).
• Cretae and maintain governance documents as suggested by manager.
• Manage projects with limited guidance and direction from manager.
• Conduct ad- hoc reports and requests as needed.
• Provide mentorship and assistance to junior level analysts in the team.
• Other duties as assigned.
  

Required Skills/Knowledge:

• Bachelor’s degree with 2+ years of experience in credit, risk or analytics, or in lieu of a degree 4 + years' experience in credit, risk or analytics.
• Min 1+ years combined experience in Collections, Risk or Marketing Analytics or in a Business Intelligence function.
• Min 2+ years of hands on Experience in SQL, SAS, Business Intelligence tools(like tableau), well versed with MS-Office tools like Excel, Word, Power-Point, Open Source Tools with ability to independently build queries for data extraction & aggregation
• Comprehend key concepts & processes in Analytics domain and translate them into quantitative attributes/metrics
• Ability to define methodology, present insights to larger teams and influence decision-making.

Desired Skills/Knowledge:

• 1+ years of analytics/business intelligence experience in Financial Services Industry
• Experience in working with Tableau, Power BI, Birst etc. BI tools
• Advanced skills in MS-Excel, PowerPoint and Word
• Experience in Unix scripting and cronjob scheduling
• Good working knowledge of report and dashboard creation, including end to end process automation
• Deep understanding of data warehouse and data structures, especially Financial Services domain data warehouse, like Synchrony if possible
• Ability to accurately condense large amounts of information and present in a simple, cogent manner to management and clients
• Experience working with multiple complex data sources and large data integration assignments
• Good understanding of credit card industry, financial P&L drivers and key sensitivities, with business performance reporting experience
• Experience in operating as part of a cross-functional team
• Good project management, communications, multi-tasking, relationship management and influencing skills and the ability to work independently are critical to success

Eligibility Criteria:

Bachelor’s Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 2+ years of hands-on relevant analytics/business intelligence experience, or in lieu of a degree 4+ years of relevant analytics/business intelligence experience

Work Timings: 2:00 PM to 11:00 PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs) We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR. Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (Formal/Final Formal)
• L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.
• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
• Employees at L4+ are eligible to apply.
  

Grade/Level: 09

Job Family Group:

About Us

We’re on a mission to build a future where every ambition is within reach. We’re doing this by creating financial and technology solutions that move people forward. When you join us, whether you work in an office or from your home, you’ll experience support and encouragement at all levels of the organization— you’ll be provided with the tools and technology to grow your career here.