Manager Enterprise Estimates, Revenue Cycle

Lead the Future of Patient Financial Transparency at UVA Health

UVA Health is seeking an experienced, strategic, and collaborative leader to serve as our Manager, Enterprise Estimates. This newly created leadership position offers a unique opportunity to build and shape an enterprise-wide function dedicated to improving estimate accuracy, increasing patient financial transparency, and enhancing the overall patient experience.

As the leader of the Enterprise Estimates team, you will have the opportunity to influence operational strategy across the health system, partner with leaders throughout Revenue Cycle and clinical operations, and develop innovative solutions that help patients better understand the financial aspects of their healthcare journey.

If you thrive in an environment that combines leadership, analytics, process improvement, and cross-functional collaboration, this role offers exceptional visibility and impact.

About the Role

The Manager, Enterprise Estimates provides operational and strategic leadership for UVA Health's patient estimate program, supporting both inpatient and outpatient services across the Medical Center and Community Health locations.

This role is responsible for driving estimate accuracy, expanding estimate capabilities, implementing standardized workflows, advancing automation opportunities, and ensuring a consistent patient financial experience across the enterprise.

As a leader within Revenue Cycle, you'll work closely with operational leaders, clinical departments, information technology teams, and revenue cycle stakeholders to improve processes, establish performance standards, and support organizational goals.

What You'll Do

Lead Enterprise Estimate Operations

• Provide leadership and oversight for the Enterprise Estimates team.
• Monitor productivity, quality, and team performance.
• Coach, mentor, and develop team members.
• Establish operational standards and performance metrics.

Drive Process Improvement

• Analyze estimate performance and operational data.
• Identify opportunities to improve estimate accuracy and completion rates.
• Develop and implement department-specific action plans.
• Create scalable and sustainable workflows.
• Lead continuous improvement initiatives.

Collaborate Across the Organization

• Partner with Revenue Cycle leaders, clinical departments, and operational stakeholders.
• Build relationships across UVA Health to drive adoption of best practices.
• Gain stakeholder buy-in for workflow improvements and operational changes.
• Support enterprise-wide initiatives related to patient estimates and financial transparency.

Advance Technology and Automation

• Evaluate opportunities for automation.
• Partner with Information Technology teams to improve estimate workflows.
• Assess resource and technology needs.
• Support implementation of new tools and systems that enhance estimate operations.

Improve the Patient Financial Experience

• Drive improvements in estimate accuracy and consistency.
• Expand estimate availability across the organization.
• Support compliance with applicable regulatory requirements.
• Help patients receive clearer financial information prior to services.

What Success Looks Like

Within your first 6-12 months, you will:

• Develop customized improvement plans across service areas and departments.
• Build strong partnerships with operational and clinical leaders.
• Successfully implement new estimate workflows and action plans.
• Demonstrate measurable improvements in estimate accuracy.
• Increase overall estimate completion rates.
• Establish performance metrics and accountability standards for the team.
• Create a foundation for continued growth and scalability of the Enterprise Estimates function.

Essential Qualifications

Education

• Bachelor's degree required.
• Four additional years of relevant experience may be considered in lieu of a bachelor's degree.

Experience

• 3-5 years of management and/or supervisory experience in healthcare or a similar customer-focused business environment.

• Strong leadership and organizational skills.
• Experience managing operational teams and performance metrics.
• Ability to lead change and drive process improvement.
• Excellent communication and stakeholder relationship-building skills.

Preferred Qualifications

• Revenue Cycle experience.
• Patient financial services experience.
• Healthcare operations leadership experience.
• Prior collections experience.
• Experience with workflow optimization, automation, and operational analytics.
• Experience leading enterprise-wide initiatives or large-scale operational improvements.

What We're Looking For

The ideal candidate is:

• Independent and self-directed.
• A proactive problem-solver.
• Comfortable building new processes and programs.
• Collaborative and relationship-oriented.
• Data-driven and analytical.
• Adaptable and comfortable working in a newly evolving environment.
• Focused on delivering measurable results.
• Passionate about improving both operational performance and the patient experience.

Why Join This Team?

Build Something New

This is a brand-new leadership role with the opportunity to help define strategy, processes, performance standards, and future growth for an expanding enterprise function.

Make an Enterprise-Wide Impact

Your work will influence patient financial operations across UVA Health, helping improve transparency, operational efficiency, and the overall patient experience.

Collaborate with Diverse Stakeholders

Work closely with leaders across Revenue Cycle, Information Technology, clinical operations, and administrative departments to develop innovative solutions.

Enjoy Flexibility

This position offers a primarily remote work model, with occasional onsite presence typically one to two times per week.

Grow Your Career

This role provides exceptional visibility and the opportunity to lead meaningful operational transformation within one of the nation's premier academic health systems.

Work Schedule

• Full-time position
• Monday-Friday
• Standard business hours (8:00 AM - 5:00 PM)
• Primarily remote
• Occasional onsite presence at UVA Health locations
• Initial onboarding and training may require additional onsite attendance

About UVA Health

UVA Health is one of the nation's leading academic health systems, dedicated to excellence in patient care, education, and research. Our teams work together to improve health outcomes, advance innovation, and deliver exceptional experiences for the communities we serve.

Join us and help shape the future of patient financial transparency and enterprise estimate operations at UVA Health.

MINIMUM REQUIREMENTS

Education: Bachelor’s degree required. Four (4) additional years of relevant experience may be considered in lieu of a bachelor’s degree.

Experience: 3–5 years of management and/or supervisory experience in healthcare or a similar customer-oriented business. Prior collections experience preferred.

Licensure: May require a valid Virginia Driver’s License.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Retirement Savings
• Long-term and Short-term Disability
• Health Saving Plans, and Flexible Spending Accounts
• Certification and Education Support

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.