Manager, Fiber Engineering

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

The Fiber Engineering Manager will provide direct supervision and guidance to a group of 7-8 Fiber Engineers who design physical fiber paths across the Zayo network. This role will have overall responsibility for the day-to-day activities of the fiber engineering teams within an assigned geographic area. These area-based teams all perform their duties within the service territory and focus on designing, implementing, and maintaining fiber networks and services that are consistent with all defined standard operating processes and procedures. The position will work with all cross-functional areas on improving the quality of processes, deliverables and the end-to-end customer experience. Common activities will involve area data identification, collection, analysis, and reporting; along with understanding operational business functions and processes. Each fiber engineering team is expected to maintain open communication across all areas of the business and work as a unit with consistency while designing, implementing, and maintaining services; cognizant of fostering the vision and values of Zayo. This position is accountable for delivering key KPIs for their area of responsibility including but not limited to OpEx spend, MTTR, % On-Time Install, fiber complete for small cell, and installed enterprise revenue.

Responsibilities:

Manage a team of Fiber Engineers and Planners in support of the District’s network design, implementation and maintenance

Set departmental objectives and report on progress and project milestones.

Handle and resolve customer problems that are escalated for management attention.

Produce & use various reports for departmental management of work objectives.

Organize and coordinate with internal organizations to support the timely and accurate implementation of large, complex projects.

Design routes for fiber-based services including point-to-point, ring, and path diverse routing.

Researches existing databases, files, and records for purposes of network design, optimization, and relocation of fiber facilities.

Estimate and provide design schematics of path, distances, and quantity of splicing work to be performed for fiber projects, relocation of existing fiber facilities, and restoration of existing traffic.

Ensure fiber optic database is current and accurate by inputting data regarding location of fibers and fiber enclosures into the data management system.

Ensure inventory of fiber circuits is accurate by inputting data into the inventory management database and maintaining information as changes occur.

Establish and maintain effective communications and professional working relationships with customers and internal personnel.

Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as, identify and assess areas of opportunity for improved process efficiencies and performance

Organize a workday efficiently to maximize productivity by utilizing proper time management techniques.

Comply with departmental and corporate internal controls and processes.

Employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.

Work with & train staff to use Fiber Optic test equipment including OTDR, PMD, Optical Spectrum Analyzer, etc.

Assist in the accomplishment of company objectives by performing other related duties as assigned.

Develop and coach direct employees, as well as ensuring similar opportunities through-out the team. Identify training gaps and create a career path for team members.

Qualifications:

Bachelor’s Degree in Engineering or equivalent network experience.

Minimum of five (5) years technical work experience in the telecommunications industry with emphasis on engineering methods, OSP/ISP, optical equipment & applications, and project management.

Basic knowledge of fiber network design preferred.

Proficient in use of current office productivity software and standard office equipment.

Knowledge of design techniques, tools, and the ability to function independently of supervision.

Proficient analytical, organizational, and time management skills, including the ability to effectively prioritize assignments.

Demonstrated ability to utilize database management software systems.

The individual must be flexible in terms of hours worked and available on a 24/7 basis.

Experience with optical test equipment including OTDR, PMD, Optical Spectrum Analyzer

Estimated base salary range: $71,800 - $110,400 USD/annually.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.

About Us

Are You Ready to Think Big?

At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment.

Welcome

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.