MANAGER FLEET CONTRACTS

While specialized knowledge of fuel and energy management is an asset, the focus of this role is on strong people leadership, operational management, and the ability to successfully lead and implement change initiatives. Fleet Services is committed to developing its leadership talent, making this an ideal opportunity for individuals looking to broaden their experience and grow into future senior leadership roles within the City.
  

What you'll do
 

As a manager within the Transformation Team, you will:

• Manage the City’s fuel operations, ensuring fuel sites are functional and safe as well as implementing measures that ensure fuel use is compliant with City policies

• Manage the City’s electric vehicle charging infrastructure, working with internal staff and vendors to ensure high uptime for the system and provide guidance and education to clients to increase efficient use of the system

• Manage licensing processes for City fleet vehicles including leveraging technology to plan workflows and track licensing costs

• Manage the episodic and seasonal rental vehicle program including working with clients to analyze and manage utilization, with a focus on working across the division and with clients to facilitate financial efficiencies wherever possible

• Implement transformational projects including initiatives focused on driving down GHG emitted by City fleet vehicles and equipment

• Work collaboratively with the contract management team and finance team to monitor spend rate on key contracts and ensure contract terms and conditions are followed by all parties, escalating concerns where necessary

• Provide excellent customer service to clients through setting up processes, standard operating procedures, coaching front-facing staff and acting on feedback from clients and internal partners

• Prepare the annual budget for relevant programs in partnership with the finance team and client divisions

• Manage capital and state of good repair upgrades to fuel infrastructure

• Contribute to and carry out business continuity plans when necessary

• Develop and implement Fleet policies and procedures, service level agreements with vendors and clients, and key performance indicators for management and operational oversight and control

• Manage, motivate and train the team’s union and non-union staff, ensuring effective teamwork, high standards of work quality, continuous learning and innovation

• Manage the human resources requirements of union and non-union staff, including workforce planning, hiring, discipline and performance management within the guidelines set out in Human Resources policies and procedures and applicable collective agreements

• Oversee the development, implementation and maintenance of internal processes and procedures and ensure compliance with corporate and divisional financial and accounting policies and guidelines

• Develop and implement cost and operational efficiencies by undertaking cost studies to determine effective service delivery mechanisms, combined with reviewing, developing and implementing required policies, procedures and operational changes

• Act as a resource for the senior management team, proactively providing insights and recommendations to drive continuous improvement and address issues as they arise

• Develop strong working relationships with client divisions, partners and other relevant areas within the City

• Ensure Occupational Health and Safety (OHS) standards are met, safe work practices employed and that facilities and equipment are in good repair

What you'll need to succeed in this role

Key qualifications:

1. Post-secondary education combined with progressively more responsible management experience, or an equivalent combination of education and/or relevant experience

1. People leadership experience within an operational setting with the proven ability to develop and build collaborative and successful teams

1. Experience implementing systems-level transformational change projects

1. Demonstrated experience leading and implementing projects, operational improvements, and change initiatives, including knowledge of project management principles and practices

1. Strong practical knowledge of how to apply an equity, diversity and inclusion lens to the role of a people leader and to wider Fleet Services initiatives

1. Understanding of environmental sustainability principles and an interest in supporting initiatives focused on reducing greenhouse gas emissions. Experience in sustainability or GHG reduction initiatives is considered an asset.

1. Exceptional problem-solving abilities with the proven ability to generate creative solutions to complex operational problems

1. Experience in contract management for high value contracts, as well as demonstrated experience negotiating with and managing vendors

1. Financial experience in contract management and forecasting, combined with solid business acumen, budget and operational planning experience

1. Proven interpersonal and functional leadership abilities with an emphasis on high operational standards and the ability to build, develop and deliver a strong and consistent level of customer service

1. Advanced oral and written communication skills, with a demonstrated ability to engage effectively with diverse individuals, teams, and staff at all levels of the organization

1. Experience writing succinct senior level briefing notes, briefing presentations and other materials conveying strategic information and recommendations

1. Advanced strategic thinking skills coupled with strong research and analytical skills

1. Political acuity with an exceptional ability to handle sensitive and confidential situations with diplomacy

1. While all qualified applicants will be considered, lived experience as an Indigenous person, a Black person or a member of an equity-deserving group is a strong asset. Applicants are welcome to self-identify in their cover letter if they feel comfortable to do so