Manager, Global Build & Transition

Thank you for considering a career at Bon Secours Mercy Health! Scheduled Weekly Hours: 40 Work Shift: 8pm to 5am (Philippines) Job summary Leads build readiness activities, including process standardization, documentation, knowledge transfer preparation, and training development to support successful migration to GCC operations. Ensures all people, process, and knowledge components are fully prepared for transition and aligned to design standards and operational requirements. Essential functions ​ Leads the build phase for transformation initiatives, ensuring readiness across documentation, training, and knowledge transfer requirements. Oversees development and validation of standard operating procedures (SOPs), process documentation, and playbooks aligned to design standards. Ensures completeness and quality of knowledge capture from source teams to support effective transition. Directs development of training materials and learning plans to enable readiness of receiving GCC teams. Establishes and manages readiness criteria across people, process, technology, and controls prior to transition. Partners with Transformation & Design teams to ensure build outputs align with future-state operating models and process standards. Collaborates with Transition Managers and Transition Leads to ensure alignment of build activities with transition plans and go-live requirements. Identifies and mitigates risks, gaps, and dependencies impacting readiness, ensuring resolution prior to transition. Tracks build progress, milestones, and readiness status, providing reporting to leadership and governance forums. Ensures adherence to documentation, training, and knowledge management standards across all build activities. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education Required: Bachelor’s degree in business administration Healthcare Administration, Operations, Education, or related field Preferred: Master’s degree in business administration or other related discipline. Required licensing and certifications Preferred: Lean Six Sigma Green Belt Instructional Design or Training Certification Knowledge Management or Process Improvement certifications Experience Required: 7–10+ years of experience in transformation, shared services, training, knowledge management, or operations Preferred: 3-5 years in leadership roles Skills and abilities Business Transformation & Operational Excellence Business Continuity & Risk Management Digitalization, Automation, and Analytics Enablement IT Governance & Service Delivery Data Privacy & Compliance Oversight Program & Portfolio Management Benefits Realization & KPI Tracking Change & Transition Management Process Design & Documentation (L0–L5) Governance & Executive Reporting Strategic & Systems Thinking Executive Communication & Influence Analytical & Decision-Making Agility Cross-Functional Collaboration Relationship & Stakeholder Management Leadership & People Development Continuous Improvement & Innovation Mindset Resilience & Adaptability High Accountability & Integrity Results Orientation Knowledge management and documentation frameworks Instructional design and training development Process standardization and quality assurance Readiness assessment and validation Strong project management and coordination skills Risk identification and mitigation Stakeholder collaboration across global teams Attention to detail and quality control As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Comprehensive HMO medical coverage, retirement plan and group life and accident insurance One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances Paid vacation and sick leave Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need) Mission-driven culture events, community outreach and service opportunities Learning and development programs, mentorship and clear career growth pathways Modern, collaborative office spaces and regular engagement and culture-building activities Benefits may vary based on employment terms and role. Department: Operational Excellence - BSMH Global Business Systems It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment. All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law. We are committed to providing an inclusive workplace free from unlawful discrimination and harassment. If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at [email protected] . We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.