Manager, Global Platform Technology - ITAD

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Job Description:

Manager, Global Platform Technology - ITAD

As Manager, Global Platform Technology, you will lead distributed engineering teams to deliver high-quality technology solutions aligned with business priorities across the IT Asset Disposition (ITAD) and reverse logistics business. You will be a strong partner to Business and Product leaders, driving execution, collaboration, operational excellence, and engineering performance in a fast-paced environment.

Your Role

• Lead, mentor, and develop distributed engineering teams with direct reports, fostering ownership, accountability, collaboration, and continuous improvement.
• Partner closely with Business, Product, and Technology leaders to translate business priorities into clear engineering objectives and successful outcomes.
• Drive end-to-end delivery, managing priorities, dependencies, risks, and commitments with strong ownership and accountability.
• Establish effective onshore/offshore communication and collaboration, ensuring transparency, alignment, and seamless execution across locations.
• Leverage Jira and Confluence for delivery planning, backlog management, documentation, reporting, and team collaboration.
• Own and continuously improve incident management and production support processes, ensuring timely resolution, effective escalation, root-cause analysis, and prevention of recurring issues.
• Partner with Engineering, Infrastructure, and Support teams to improve production stability, system reliability, and operational efficiency.
• Lead teams delivering high-volume, user-facing web applications that are scalable, reliable, secure, and performant.
• Communicate effectively with technical and business stakeholders, including senior leadership, clearly articulating status, risks, issues, and business impact.
• Lead by example with a can-do attitude, strong work ethic, and willingness to take ownership of challenging situations.
• Thrive in a high-paced, dynamic environment, effectively managing multiple priorities and delivering against aggressive timelines.

What You Bring

• 8+ years of experience in software engineering, technology, or enterprise IT.
• 2+ years of experience managing engineering teams with direct reports, preferably in a distributed/onshore-offshore model.
• Proven experience managing incident management, production support, problem management, and service reliability.
• Experience building and supporting high-volume, user-facing applications at enterprise scale.
• Prior experience with major technology platforms such as .NET, Java, Python and/or other similar programming language.
• Experience with cloud-native technologies and architectures on Azure, AWS, Google Cloud, or other major cloud providers.
• Strong database knowledge and troubleshooting skills, with the ability to guide teams through complex technical and production issues.
• Strong experience leading geographically distributed teams with excellent onshore/offshore communication and collaboration skills.
• Proven ability to partner effectively with Business, Product, and Technology stakeholders.
• Strong expertise with Jira and Confluence.
• Excellent communication, presentation, influencing, and stakeholder management skills.
• Strong ownership mindset with a demonstrated "can-do" attitude and lead-by-example leadership style.
• Ability to operate effectively in a high-paced environment, manage ambiguity, and deliver results under pressure.

Why work here?

With us, you’ll make technology happen in surprising ways. It’ll be a fun journey!

Learn more at http://careers.ingrammicro.com

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About Us

It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.