Manager, HRIS

GENERAL PURPOSE

The HRIS Manager, Performance Management Portfolio, will be responsible for managing the implementation, administration, support, and continuous improvement of Performance Management technologies and processes. This role will lead a small but mighty team of HRIS professionals and partner with HR, Talent Management, IT, and vendor partners to deliver high-quality Performance Management solutions that support business objectives.

The HRIS Manager will provide leadership, planning, and management for the ongoing administration, enhancement, and service delivery of SuccessFactors Performance & Goals and related Talent Management capabilities. This role will partner with HRIS leadership and Program Delivery to support and deliver technical, specialized, and complex system changes.

The manager will oversee system upgrades, integrations, annual performance cycles, and testing activities while ensuring an exceptional end-user experience.

The ideal candidate is a team leader with deep expertise in Performance Management systems, strong SuccessFactors experience, and the ability to build effective relationships with business partners, manage vendors, support strategic initiatives, and drive adoption of best practices across the performance management portfolio.

The base salary range for this role is $125,800 – $206,650. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location

ESSENTIAL FUNCTIONS

• Manage HRIS capabilities in support of business needs and strategic vision with primary focus on the Performance Management portfolio, including SuccessFactors Performance & Goals, talent processes, performance review cycles, goal management, calibration support, and related integrations. Support other HRIS programs as needed.
• Partner closely with HRIS leadership and clients to support the technology roadmap, scope level of effort and plan resources required for each project. Serve as subject matter expert for systems, processes, administration, and end-user experience.
• Provide end user support, including hands-on management and team oversight in the dispositioning of system user tickets and active management of issue management and escalation in accordance with HRIS governance guidelines.
• Partner with vendors, IT, and HR leadership to identify and mitigate potential risks.
• Identify and implement best practice quality control standards to ensure highest quality operations.
• Serve as the primary HRIS owner and subject matter expert for SuccessFactors Performance & Goals.
• Lead annual and mid-year performance review cycles, including configuration, testing, deployment, issue resolution, and user support.
• Partner with Talent Management, HR Leadership, and business stakeholders to continuously improve performance management processes and employee experience.
• Manage performance form templates, route maps, permissions, goal plans, calibration configurations, and system workflows.
• Drive adoption of system enhancements and best practices through stakeholder engagement, training, and change management activities.
• Collaborate with vendors and IT teams to support integrations, releases, upgrades, and new functionality.
• Monitor system performance, identify enhancement opportunities, and develop recommendations that improve efficiency and reporting capabilities.
• Ensure data integrity, security, compliance, and audit readiness across the Performance Management portfolio.

• Project management and initiatives:
o Act as project lead for assigned HRIS projects related to enhancements and implementations; review requirements and scope documents and identify risks.
o Evaluate operational effectiveness and develop business cases to prioritize process and system improvement initiatives.
o Manage system implementations, upgrades, and system integrations in partnership with IT and other Business Partners.
o Ensure technology solutions meet the needs of the business; collaborate with HR Business Partners and business leaders to identify business requirements.
o Manage requirements definition and application design by reviewing and approving business requirements documents, functional specifications and other related documents with project sponsor; manage User Acceptance Testing.
o Identify and implement best practice quality control standards to ensure highest quality launches.
o Ensure management is fully informed of risks, issues, challenges and provide solutions.
o Provide support for development of training to system users.
o Manage and maintain relationship with external vendors and service providers.
• Training and leadership:
o Provide leadership, coaching and mentoring to team of analysts.
o Provide thought leadership on industry and technology trends and best practices.
o Effectively translate strategy, goals, and management philosophies into pragmatic and actionable deliverables.
o Monitor business initiatives and trends to forecast and optimize HR system requirements.

COMPETENCIES

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• Minimum of 3 years of prior HRIS experience in a leadership role or 3 years of leadership in an HRIS adjacent role
• Minimum 4 years of experience with vendor management
• Hands-on experience configuring and supporting SAP SuccessFactors Performance & Goals.
• Proven analytical and customer service skills
• Experience leading system implementations, enhancements, upgrades, and annual performance cycles.
• Ability to interact with all levels of internal and external personnel
• Ability to exercise discretion with highly confidential information
• Ability to lead others by providing expertise, and to manage workload and delegate work to others
• Good communication skills, both verbal and written, with all levels of associates

PREFERRED SKILLS:
• Experience with additional SuccessFactors modules including Succession, Career Development Planning (CDP), Compensation, Learning, Recruiting, or Onboarding.
• Experience supporting Talent Management processes and programs in a large, complex organization.
• Experience with system integrations, reporting, and data governance.
• SAP SuccessFactors certifications, particularly Performance & Goals certification.
• Project Management certification (PMP, Agile, Scrum, or equivalent) a plus.

EDUCATION / CERTIFICATIONS

• Bachelor’s degree

PHYSICAL REQUIREMENTS

SUPERVISORY RESPONSIBILITIES

Analysts

DISCLAIMER:

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.