Manager, Inpatient Audit

Ready to help us transform healthcare? Bring your true colors to blue.

About the Role:

This role is eligible for the following personas: [Flex, Remote/Mobile/Eworker].

Reporting to the Associate Director of the Enterprise Payment Integrity Office, the Inpatient Audit Manager is responsible for leading a team of diagnostic-related group (DRG) validation auditors. This team utilizes advanced data analytics and proprietary algorithms to perform pre-payment and post-payment DRG and clinical validation reviews, identifying payment integrity issues, billing discrepancies, and revenue recovery opportunities.

As a subject matter expert in health care coding and billing, DRG grouping methodologies (MS-DRG and APR-DRG), and inpatient clinical documentation, the Inpatient Audit Manager must possess a strong clinical foundation (preferably a nursing degree or equivalent clinical and billing background).

The Inpatient Audit Manager drives daily business operations, including trend analysis, medical record review findings, and team performance measurement. This role serves as a key cross-functional collaborator with internal business units—such as Fraud Investigation and Prevention, Health and Medical Management (including Medical Directors), and Network Management—as well as the external provider community. The successful candidate will build and maintain strong relationships within a matrixed environment and exercise independent decision-making with considerable latitude regarding audit selections, clinical determinations, and provider appeals.

Your Day to Day:

1. Direct, manage, and mentor a team of six DRG validation auditors performing pre-pay and post-pay clinical validation and DRG reviews.

2. Verify the accuracy of inpatient claims reimbursement, clinical significance, medical necessity, coding, and billing in accordance with plan agreements and coding guidelines

3. Foster a culture of accountability, operational excellence, and continuous development. Coach, counsel, and evaluate direct reports to maximize performance, job progression, and organizational impact

4. Oversee pre-payment and post-payment DRG validations and clinical audits, applying clinical, regulatory, and contractual expertise to identify overpayments and underpayments.

5. Utilize grouper software with advanced proficiency, and oversee internal audit inventory, platforms, and automated editing workflows.

6. Analyze complex audit datasets, evaluating performance (such as APR-DRG upgrades and logic shifts), identifying emerging hospital billing patterns, and leveraging data to optimize audit selection criteria and productivity standards.

7. Interface directly with provider leaders and clinical staff to discuss documentation-related determinations and audit close findings. Formulate comprehensive appeal disposition rationales substantiated by national coding criteria sets, clinical evidence, and applicable regulatory frameworks

8. Lead complex provider discussions and dispute resolutions with empathy, clarity, and professionalism. Proactively resolve billing conflicts and establish collaborative pathways to foster provider compliance and reduce unnecessary abrasion

9. Represent the Enterprise Payment Integrity Office on cross-functional initiatives and governance workgroups. Partner with corporate stakeholders to identify cost-containment opportunities, mitigate medical trend growth, and integrate cutting-edge automated audit and analytics solutions

10. Advocate for innovative audit methodologies, championing cost-avoidance strategies, and aligning departmental targets with overarching enterprise financial and service goals

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties.

We’re Looking For:

Professional Experience:

• 5+ years of operational management or team leadership experience in health care operations, payment integrity, or clinical audit.
• 5+ years of hands-on experience in medical billing and coding, with deep technical expertise in MS-DRG, APR-DRG, and ICD-10-CM/PCS methodologies.
• Comprehensive background in health plan operations across Commercial and Medicare Advantage lines of business.

Technical Skills:

• Advanced proficiency in grouper applications and audit management software.
• Working knowledge of claims processing platforms and enterprise data warehouse environments (e.g., Datawarehouse, NASCO).
• Familiarity with major Electronic Medical Record (EMR) systems and electronic clinical data interchange.

Core Competencies:

• Advanced analytical, problem-solving, and root-cause analysis skills.
• Strong project management acumen with the ability to manage competing priorities and high-volume workloads.
• Superior written and oral communication skills, including the ability to synthesize handwritten or complex digital medical records into concise clinical rationales.
• Ability to work effectively both independently and collaboratively across a matrixed enterprise.

What You Bring:

Education:

• Bachelor’s Degree (BS/BA) required.
• Clinical degree (e.g., BSN/RN) is strongly preferred.

Professional Certifications:

• Certified Coding Specialist (CCS), Registered Health Information Administrator (RHIA), or Registered Health Information Technician (RHIT) required.

What You’ll Gain:

You will elevate your professional profile by serving as a key leader to a specialized team of DRG validators and a key contributor to advancing Inpatient audit through modernized technology and proprietary algorithms.

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

Location

Time Type

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.

About Us

Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power, Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

Our Commitment to You

We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.

Blue Cross Blue Shield of Massachusetts is an Equal Employment Employer - veterans/disability. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.