Manager, LRT Operations

Reporting to the Director of LRT Operations & Maintenance, this position is directly responsible for the safe and reliable operation of Capital and Metro line LRT Service. This includes managing high-floor LRT service levels and implementing service level adjustments based on changing transit ridership demands.

The Manager, LRT Operations oversees daily operations of LRT service, including managing the LRT Control Centre. This includes providing oversight and direction to LRT Superintendents and Controllers, fostering positive employee engagement and a culture of safety. The Manager sets operational standards for how high-floor LRT service is delivered and managed, outlining standard operating procedures and developing communications to manage a variety of scenarios and incidents.

What will you do?

• Lead, exemplify, and establish the desired culture throughout the Unit, aligned with the City’s Cultural Commitments and Leadership Competencies, ensuring these are translated and inherent in the unit’s leadership, culture, processes, and practices
• Develop and maintain a positive workplace culture for a team of approximately 140 staff that includes front-line leadership, LRT Control Centre Staff, and LRT Operators
• Actively participate in LRT Operator recruitment and retention activities to maintain staffing levels of LRT Operators to meet service levels
• Accountable for authorizing major LRT service disruptions caused by planned maintenance and Capital renewal work. This includes ensuring the work is planned in a manner that minimizes service disruptions to transit riders
• Continually review LRT service levels, including frequency and train lengths, to ensure the right level of service is being applied. This includes monitoring train loading, reviewing passenger count data, and reviewing feedback from staff and riders
• Monitor passenger count data to model when growth light rail vehicles will be required to meet the increasing transit ridership demands. This also includes projecting when modifications are required to the LRT system to increase train frequencies to increase transit ridership capacity
• Support ongoing LRT expansion projects and be the lead representative for LRT Operations; prepare related briefings and advice for senior leadership
• Support the Valley Line Transition Management Office with the Valley Line Southeast transition to City of Edmonton Operations and Valley Line West commissioning
• Manage operational budget, including monthly financial performance reporting submissions
• Steward and champion the implementation of all aspects of the City's Occupational Health and Safety Program
• Maintain the internal knowledge base of industry best practices and standards, along with the responsibility of translating the knowledge to the team, and ensuring the team applies the best practices and standards appropriately
• Ensure the effectiveness and continual improvement of service delivery through the development of comprehensive key performance indicators, and accurate and transparent reporting
• Build strong relationships with business partners to develop new and improved methods of project planning and delivery

Qualifications

:

• Knowledge, training and/or education in Business Administration or a related discipline
• Knowledge of light rail transit operations, including basic train operating rules and a strong understanding of the movement of transit riders by train
• Leadership experience in a transit operations position
• Experience working in a leadership role in a unionized environment
• Valid Class 5 Driver's permit
• Combinations of education and experience will be considered

Skills required for success:

• Proven ability to build a respectful workplace culture through a values-based influencer approach and work collaboratively
• Understanding of complex municipal subject matter and a proven ability to build influential relationships with internal and external partners
• Strong political acumen, strategic planning, issue resolution, and decision-making skills
• Proven ability to present complex ideas to diverse audiences, build positive relationships and establish clear expectations
• Service excellence, embracing diversity and promoting inclusiveness
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment and Work Environment:

• 1 temporary, full-time position up to 18 months in duration
• Hours of Work: 36.9 hours per week, Monday - Friday. This position ​may be eligible for a hybrid work arrangement ​with ​the flexibility to work from both home and the worksite
• Salary: (Annually) $123,938.39 - $154,920.88
• Hire is dependent on a Criminal Information Check satisfactory to the City of Edmonton. There may be a cost associated with this requirement

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits. Talent sourced through this process may be considered for similar opportunities within the City of Edmonton.

Recruitment Consultant: JM/SB

This requisition is open to internal candidates only.

Classification Title: ML3

Posting Date: Oct 6, 2026

Closing Date: Oct 13, 2026 11:59:00 PM (MDT)

Number of Openings (up to): 1 - Temporary Full-time

Union: Management

Department: Edmonton Transit Service

Work Location(s): D.L. MacDonald Yard, 13310 - 50A St Edmonton T5A 4P6