Manager, Market Access Marketing Operations

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

Johnson & Johnson Health Care Systems Inc. (Strategic Customer Group, SCG) is recruiting for a Manager, Market Access Marketing (MAM) Operations.

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

The Manager, Market Access Marketing Operations, will partner with and be guided by the Director to build, run and continuously improve the processes, tools and capabilities that enable Market Access Marketers (MAMs) to plan and execute effectively. This role offers broad exposure across SCG planning, governance and enablement, and is designed as a development opportunity toward future MAM roles.

Key responsibilities for this role will include, but are not limited to -

• Coordinate the annual planning cycle in partnership with the Director, including timelines, templates, office hours, communications, SharePoint resources and after-action reviews, so teams bring Market Access perspective into LRFP and document a strategy that informs Business Planning. Help embed MAPS insights into planning, including the Day of Learning and TA tear sheets

• Support operations and adoption of the COMPASS operating model, including maintaining trackers and exception logs, supporting the Change Champion network, and turning decisions into practical guidance and communications for VAP and SAM teams

• Partner with SCG CAC reviewers, moderators and MAMs to monitor process performance, run quarterly CAC retrospectives, and recommend workflow improvements across CAC, CET, iMR/IMPROVE and Workfront. Support the adoption of AI-enabled, scalable content approaches

• Design and deliver ongoing upskilling through MAM Touchpoint calls, training and office hours. Maintain the MAM Onboarding Playbook and new-hire resources in partnership with L&D, so MAMs can get up to speed quickly and work consistently

• Maintain shared resources that connect access strategy to field execution, such as the VAP/SAM training calendar, Brand Fact Sheets and launch readiness (LRR) support

• Develop and manage VAP and SCG communications, forums and key team events that build awareness, collaboration and knowledge-sharing

• Gather stakeholder feedback, surveys and lessons learned, turn them into clear recommendations, and use AI tools to simplify and scale how the team works

This is not an exhaustive list of job functions; other duties may be assigned as needed.

Qualifications:

Education:

• Bachelor's degree required; MBA preferred

Experience and Skills:

Required:

• 5+ years of pharmaceutical/healthcare industry experience; marketing or related healthcare experience is ideal

• Hands-on experience working within the J&J CAC process, with a solid understanding of reviewer roles, workflows, systems and compliance expectations

• Proven ability to lead and prioritize multiple high-visibility projects at once, with disciplined project management and attention to detail

• Thrives in a matrixed, evolving environment and brings structure and clarity to ambiguity

• Strong stakeholder management skills, with the ability to build trust, balance competing priorities and manage varying expectations across SCG functions and levels, including senior leadership

• Clear, articulate and decisive communicator who can set direction, present with confidence and influence without authority

• Demonstrated change management capability, with experience driving adoption of new processes and reinforcing new ways of working and behaviors across teams

• Skilled in using AI and agentic tools to elevate deliverables, accelerate analysis and streamline workflows, and to help others adopt them

Preferred:

• Market access experience, including practical knowledge of population health decision makers such as health plans, PBMs, IDNs and health systems

• Practical knowledge of pharmaceutical marketing that includes FDA regulatory and legal environment and HCC regulations

• Ability to travel domestically up to 10%, including to J&J campuses, for meetings, training and customer visits

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

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The anticipated base pay range for this position is :

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For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits

About Us

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Our Credo calls on us to respect the dignity of every individual and create an environment for all people to thrive. Throughout the recruitment process - from application through hiring - we are committed to providing reasonable accommodations/adjustments for qualified candidates with disabilities. If you need support at any stage of the recruitment process, please complete our candidate accommodation request form so we can assist you.