Manager of Integration

At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative and inclusive culture.

Your Role at Relatient

Relatient is seeking a Manager of Integration to lead the delivery, quality, and ongoing reliability of integrations between Relatient products and our clients’ systems, including electronic health record and electronic medical record platforms and other healthcare technologies. In this role, you will lead a team of Integration professionals and oversee integration activities throughout the customer lifecycle. This includes technical design, implementation, testing, validation, deployment, troubleshooting, and production support.

You will be accountable for team capacity, technical quality, integration standards, issue resolution, and continuous improvement. You will also partner closely with Implementation, Product, Engineering, Technical Support, client IT teams, EHR and EMR vendors, and other technology partners to deliver reliable integrations that meet defined requirements, timelines, and quality standards.

This is a hybrid position based at Relatient’s Amar Tech Park location in Pune.

How You’ll Make an Impact

• Lead, coach, and develop a team of Integration professionals, including staffing, workload allocation, performance management, and professional development.
• Oversee integration delivery from requirements gathering and technical design through configuration, testing, validation, deployment, and transition to production.
• Ensure integrations meet documented requirements, delivery commitments, technical standards, and defined acceptance criteria.
• Establish and maintain standards for integration design, development, testing, data validation, deployment, monitoring, documentation, and ongoing maintenance.
• Ensure data exchanged between client systems and Relatient is validated for accuracy, completeness, and expected processing behavior.
• Manage team capacity and allocate resources across implementation projects and production-support needs.
• Provide oversight for complex integration issues and escalations, ensuring clear technical ownership, thorough root-cause analysis, and appropriate corrective action.
• Review integration designs and code for alignment with technical and engineering standards.
• Partner with Implementation, Product, Engineering, and Technical Support to address cross-functional dependencies and technical issues.
• Work directly with client IT teams, EHR and EMR vendors, and other technology partners on connectivity, interface specifications, testing, and issue resolution.
• Identify opportunities to standardize integration patterns, automate repeatable activities, and reduce manual effort.
• Monitor integration delivery, quality, production issues, and operational performance to identify and implement process improvements.
• Maintain current and accurate integration documentation, operating procedures, and production-support requirements.
• Communicate integration risks, dependencies, technical decisions, and escalations clearly to stakeholders.

What You Bring

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
• At least 5 years of professional experience in data integration, interoperability, and software integration.
• At least 5 years of people-management experience.
• Working knowledge of HL7 and healthcare interface concepts.
• Experience integrating with EHR or EMR systems, or comparable healthcare technology platforms.
• Experience with secure data transport and connectivity methods, including SFTP.
• Working knowledge of software development and source-control concepts, including Git.
• Experience coordinating technical delivery across internal teams, clients, and external technology partners.
• Ability to communicate technical requirements, risks, issues, and decisions effectively to both technical and non-technical stakeholders.
• Clear and effective written and verbal communication skills in English.
• A collaborative leadership style and the ability to build trust, respect, and cooperation across teams.

What Success Looks Like

• Integration deliverables consistently meet committed timelines, documented requirements, and quality standards.
• Integrations meet defined testing and data-validation criteria before production deployment.
• Production integration issues are identified, tracked, and resolved, with recurring root causes addressed.
• Integration capacity and project demand are actively managed, with constraints identified before they affect committed delivery dates.
• Standard integration patterns, processes, and automation reduce manual work and improve consistency.
• Team members have clear responsibilities, measurable expectations, regular feedback, and development plans.
• Integration risks, dependencies, technical decisions, and escalations are communicated clearly and promptly.