Manager, Online Technical Training

Competition Number: REQ 7534

TITLE: Manager, Online Technical Training

DIVISION: Centre for Continuous Learning and Professional Studies

SALARY: Payband 11, $104,000 to $122,385

HOURS PER WEEK: 37.5 hours

LOCATION: 160 Kendal Avenue

WORK MODALITY: Hybrid (2 days on-site)

STATUS: Full-Time Admin

VACANCY: Replacement

EFFECTIVE DATE: Immediately

CLOSING DATE: Open until filled.

Land Acknowledgement: George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement: George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBP Vision: To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Description

Under the direction of the Dean, Centre for Continuous Learning, the incumbent provides academic leadership, management and operational administration for support staff and continuing education students in the subject areas of responsibility. Accountable for planning, development, delivery and on-going review of these continuing education programs and courses in a manner consistent with college policies and procedures. Oversees program-specific marketing campaigns including PPC and SEO. Accountable for meeting revenue and enrolment targets. Liaises with corporate training clients and U.S. College partners to ensure effective and efficient delivery of courses and programs. Contributes to the strategic direction of the Centre for Continuous Learning, promoting the development of online technical training programs.

Key Responsibilities

• Provides leadership in the development, design and delivery of departmental programs based on internal and external needs.
  
• Works collaboratively in the development and implementation of the departmental and divisional plan as part of the college's Academic Strategy.
  
• Maintains a high level of performance through effective recruiting, selecting, developing, motivating, evaluating and training of full-time and part-time tutorial and technical support staff.
  
• Ensures annual performance appraisals for staff and encourages professional development activities.
  
• Maintains an ongoing course and curriculum review process to ensure quality, currency and relevancy of offerings.
  
• Responsible for implementing initiatives established by the college and/or government related to departmental programming.
  
• Manages relationships and liaises on behalf of George Brown College to deliver online courses through U.S. partner colleges. Ensures that requirements are executed according to contract.
  
• Resolves problems related to administrative activities for the delivery and support of online courses including tracking participation (using CRM) and preparing reports on revenue/enrolment and providing guidance to partner colleges for their recruitment strategies.
  
• Other duties as assigned.
  

Educational and Experience Requirements

• Master’s degree (or equivalent) from a recognized post-secondary institute in a related field.
  
• Background in marketing and program management.
  
• Thorough understanding of the principles and practices of Adult Education.
  
• Minimum five (5) years of experience in curriculum development, budget planning, and enrolment management.
  

Skills and Attributes

• Conflict resolution, budget planning, course and program development, and computer software (Excel spreadsheets, CRMs) skills.
  
• Broad leadership skills managing a diverse team of experienced individuals.
  
• Thorough understanding of asynchronous online technical training modality and related simulation software tools.
  
• Excellent customer service, collaboration, teamwork, and interpersonal skills.
  
• Demonstrated commitment to uphold the polytechnic’s priorities on equity, diversity, inclusion and Indigenization (EDII).

Interview process may consist of a practical skills component.

Notes:

• The Polytechnic requires proof of degrees, credentials, or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

About Us:

George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers. George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.