Manager Operational Platforms

MANAGER OPERATIONAL PLATFORMS

This opportunity offers:

• Ongoing employment
• Full time role & 35 hour working week
• RFS Level 12/13
• Attractive annual salary $156,309 - $180,772 p.a. plus 12% superannuation
• Location: Sydney Olympic Park (hybrid working arrangements considered)

Looking for more information?

Why not reach out to Jackie Hamad, Supervisor Service Integration, for a confidential chat by emailing Jackie.Hamad@rfs.nsw.gov.au.

Join Our Team: Protect, Serve, and Make a Difference!

We are the Rural Fire Service (RFS), a dedicated community of volunteers providing fire and emergency services to approximately 95% of NSW. When you work with the RFS, you join a passionate team committed to protecting our neighbours, the wider community, and the environment from the threat of bushfires and other emergencies. With over 70,000 volunteer members and staff, we embody the spirit of mutual respect, support, friendship, and camaraderie. We are one team with many players, united by a single purpose. If you share our passion for community service and environmental protection, we want to hear from you! Become a part of our mission to safeguard lives and our cherished NSW landscapes.

What you’ll be doing:

As the Manager Operational Platforms, you will provide strategic and operational leadership for the technology platforms, applications and infrastructure that enable NSW RFS to deliver fire and emergency services. You will lead specialist teams to ensure operational systems and field ICT services remain available, reliable, secure and ready to support members during everyday operations and emergencies.

You will work closely with ICT leaders, operational teams, other emergency service organisations, government agencies and technology providers to deliver integrated technology services. You will also oversee major technology programs and drive continuous improvement to strengthen operational resilience and ensure technology solutions meet current and future organisational needs.

Key Responsibilities

• Lead the delivery, management and continuous improvement of operational platforms, applications and field technologies, including radio, Wi-Fi, data and voice systems.
• Guide specialist teams responsible for technologies supporting mission-critical emergency operations and communications centres.
• Oversee ICT field support, training and monitoring to deliver reliable and responsive services to members.
• Maintain operational readiness so technology platforms, systems and support processes can effectively support emergency response.
• Set strategic direction for telecommunications, audiovisual and specialist technology solutions, ensuring alignment with enterprise architecture and adopted standards.
• Oversee major technology programs, ensuring effective management of project risks, schedules and budgets.
• Strengthen security frameworks and ensure ICT and operational communications infrastructure meets relevant standards and compliance requirements.
• Manage vendor relationships and contracts to ensure technology services remain fit for purpose and deliver value for money.
• Coordinate with emergency service partners, government authorities and telecommunications carriers to support integrated services and emergency operations.
• Develop team capability, promote collaboration and continuous improvement, and maintain a strong commitment to workplace safety and member wellbeing.

To succeed in this role, you will bring:

• Substantial experience leading specialist ICT teams and delivering critical operational platforms, applications and infrastructure.
• The ability to provide strategic direction while ensuring technology services remain reliable, secure and ready to support emergency operations.
• Experience overseeing technologies that support mission-critical operations and communications centres.
• A strong understanding of hybrid and cloud environments, telecommunications and field technologies.
• Knowledge of ITIL frameworks, service delivery models, data centre operations and disaster recovery planning.
• Experience delivering major technology programs and managing budgets, vendor relationships and contracts.
• The ability to collaborate with senior leaders, emergency service organisations, government agencies and telecommunications providers.
• A commitment to developing people, driving continuous improvement and supporting a safe, inclusive workplace.
• An appreciation of the needs of a volunteer-based emergency service and the communities it serves.
• A degree or graduate certificate in a relevant discipline, or equivalent experience.

If you are interested in finding out more about this opportunity, please access the Role Description and our organisation structure.

Note: As per the role description, candidates are required to meet minimum essential requirements. If you do not meet the essential requirements for this role, your application may not progress to shortlisting.

Why work for us?

• Operational/Corporate uniform available
• Attractive leave entitlements including 4 weeks annual leave per year, plus more
• Free access to our Member Assistance Program (MAP) for all RFS members, and their immediate family
• Salary packaging options available
• One ‘Agreed Absence’ leave day per calendar month
• Ongoing learning and professional development programs (RFS is a Registered Training Organisation giving you access to various internal courses)
• Partnership with Fitness Passport for eligible RFS staff and their families to access more than 845 gyms and pools!

You'll also get to enjoy:

• Easy access to Sydney Olympic Park Train Station, bus services and parking facilities
• Local eateries and childcare facilities
• Sydney Olympic Park Entertainment and Sports Precinct, including Accor Stadium, Afterpay Arena, Sydney Showgrounds, and Bicentennial Park
• Eligible staff are invited to join the local Sydney Olympic Park Connected Membership program, at an additional cost
  
  

To embark on your RFS journey:

To be considered for this opportunity, you must submit your application by clicking 'Apply Now' through the relevant advertisement on RFS Careers, and attach:

• A cover letter in PDF format, addressing how you meet the essential requirements of the role, outlining your suitability and why you are interested in this opportunity;
• A resume in PDF format, including two current/recent professional referees (please include email address and contact number)

Candidates are encouraged to prepare their applications independently to ensure they accurately reflect their skills and experience. The Rural Fire Service values authentic, original responses that reflect individual perspectives and alignment with its values and priorities. Skills, knowledge, and capability will be assessed and verified through the capability assessment process.

Please submit your application no later than 11:55pm Sunday 22nd November 2026.

Important recruitment Information

• A recruitment (talent) pool may be created through this recruitment process to fill future ongoing, temporary, casual and term, full time or part time opportunities.
• We value a diverse and inclusive workplace and are committed to ensuring our employees represent the diversity of communities that we serve.
• If you require an adjustment during the recruitment process, please include any details that you are comfortable sharing during the application process, alternatively, you can reach out to the role expert to discuss.
• The recruitment process may involve a range of assessment activities to determine your capabilities for the role (aligning to the NSW PSC Capability Framework). The Capability application tool is designed to help job applicants understand and use the NSW Public Sector Capability Framework when applying for jobs with the NSW government. Additional checks for successful applicants will include referee checks and criminal history checks.

Vacancy Reference: R26-358

This may not be the role for you, however you can check out other vacancies in the RFS here, or consider volunteering with your local Brigade.

Learn more about how RFS members support communities across NSW below