Manager, Operational Risk and Internal Controls

This role is responsible for overseeing the Operational Risk Management Framework and Internal Control environment for the IFPE entity, ensuring compliance with regulatory requirements, governance standards, and industry best practices. This role serves as a key partner to business, operations, technology, compliance, information security, and audit teams to proactively identify, assess, and mitigate operational risks across the organization.

The position plays a critical role in strengthening risk governance, operational resilience, third-party risk management, and control effectiveness while supporting regulatory examinations, audits, strategic initiatives, and new business developments. The successful candidate will combine strong regulatory and risk management expertise with the ability to influence stakeholders, challenge constructively, and drive practical solutions in a highly regulated financial services environment.

Role Responsibilities

• Manage and enhance the Operational Risk Management and Internal Control frameworks, including risk assessments, risk registers, RCSAs, KRIs, and control monitoring activities.

• Identify, assess, and monitor operational risks arising from business processes, products, technology initiatives, digital channels, and outsourced services.

• Evaluate the effectiveness of preventive, detective, and corrective controls, ensuring compliance with regulatory requirements and internal governance standards.

• Partner with business, operations, compliance, technology, information security, and audit teams to address risk exposures and strengthen the control environment.

• Support regulatory examinations, internal and external audits, and ensure timely remediation of findings and control deficiencies.

• Assess risks associated with critical vendors, cloud providers, outsourcing arrangements, and other third-party relationships.

• Lead operational risk reviews for new products, strategic initiatives, technology implementations, and organizational changes.

• Support business continuity, disaster recovery, and operational resilience programs, including testing and remediation activities.

• Prepare executive reporting for Senior Management and governance committees, providing insights on the organization's risk profile, key incidents, trends, and mitigation plans.

Role Requirements

• Bachelor’s degree in engineering, Business Administration, Finance, Economics, Information Systems, Industrial Engineering, or a related field.

• Minimum 5 years of experience in Operational Risk, Internal Controls, Internal Audit, Compliance, Risk Management, or Governance within banking, fintech, payments, brokerage firms, or other regulated financial institutions.

• Strong knowledge of Operational Risk Management, Internal Controls, Corporate Governance, Business Continuity, Third-Party Risk Management, and financial services regulations.

• Experience working with auditors, regulators, business stakeholders, and technology teams in highly regulated environments.

• Advanced English proficiency with excellent communication, negotiation, stakeholder management, and problem-solving skills.

• Professional certifications such as CRISC, CISA, CIA, ISO 31000, ISO 27001, COBIT, or related credentials are a plus.
  

Workplace Option

Western Union values inperson collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS  

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment. 

Your Mexico specific benefits include:  

• Grocery voucher.

• 2 personal days off.

• Savings fund.

• Insurance for Major Medical Expenses, Vision, Dental.

• Online medical insurance 24/7.

• Special days for marriage or concluding an academic degree.

Other Details  

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

About Us

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.