Manager, Operations

About CanCap Group

The CanCap Group (“CanCap”) is a privately-owned Canadian Financial Services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of finance receivables from credit adjudication through to contract administration, customer service, default management, and post charge-off recoveries.

We are seeking an experienced, results-driven Manager, Payment Operations to lead and optimize our daily operations, manage our Operations team and ensure smooth administrative, financial transaction, and disbursement workflows.

Position Summary

Working closely with the VP, Finance & Operations, the Manager, Payment Operations is responsible for company disbursements and payment operations, as well as daily loan administration and financial transaction processing. The role leads the payment operations and disbursement teams and is accountable for accurate, authorized, and timely payments.

Key Responsibilities & Duties

1. Payment Operations & Disbursements

• Disbursements: Oversee company disbursements, including invoice processing, payment runs, and vendor and partner remittances.
• Payment Controls: Ensure all payments are properly approved, accurate, and released on time.
• Transaction Processing: Oversee payment posting, NSF processing, account adjustments, and banking reconciliations.
• Team Leadership: Lead, mentor, and evaluate the payment operations and disbursement teams.
• Reporting & Escalation: Track SLAs and key metrics, and act as the escalation point for payment issues and disputes.

2. Process Optimization & Quality Control

• Audits & Compliance: Direct routine file audits of funded deals to ensure strict adherence to company policies and regulatory/government guidelines.
• Documentation & Standards: Standardize, update, and maintain Standard Operating Procedures (SOPs) and training materials across all operational tasks.
• Process Improvement: Continuously evaluate operational workflows to identify efficiencies, automate repetitive tasks, and improve overall productivity.

3. Cross-Departmental & Stakeholder Collaboration

• Work seamlessly with Finance, Servicing, Re-marketing, and Sales teams to align business goals and streamline communication.
• Foster strong relationships with external partners, auction houses, bailiffs, and dealer networks to ensure high-quality service delivery.
• Manage internal inbox oversight to ensure customer and dealer inquiries are handled promptly and professionally.

Qualifications & Experience

• Experience: 5+ years of experience in financial services operations, loan servicing, or consumer/auto lending environments, with at least 2 years in a leadership or supervisory role.
• Education: Bachelor’s degree or Diploma in Business Administration, Finance, or a related discipline (or equivalent practical experience).
• Technical Skills: Advanced proficiency in MS Excel (reporting, data analysis), MS Word, Outlook, and financial/loan management and payment systems.
• Analytical & Problem-Solving: Demonstrated success in analyzing operational data, identifying process gaps, and executing effective solutions.
• Communication: Exceptional written and verbal English communication skills for collaborating across departments and presenting to senior management.
• Leadership & Adaptability: Strong organizational skills with a proven track record of managing competing priorities under tight deadlines while keeping team morale high.

Work Location & Schedule

• Location: Mississauga, ON
• Format: Hybrid role with a requirement to work in the office 50% of the time.

What We Offer

• A supportive, collaborative, and empowering team environment.
• Opportunities for career advancement and continuous professional growth.
• A culture that values creative, innovative thinking and rewards dedication.

The CanCap Group is an equal opportunity employer and values diversity. We are committed to building a team reflecting a variety of backgrounds, perspectives, and skills.

Use of Artificial Intelligence

Please note that CanCap may use artificial intelligence (AI) tools to help screen, assess, or select applicants during the recruitment process. All hiring decisions are made by our team.

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