Manager (Patient Access Services) Days - Vanderbilt University Hospital

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

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The Patient Access Services Department is in need of Manager to join the team!

Why Vanderbilt?

VUMC Benefits start on Day One!
We care for our team members with a comprehensive benefits package that includes:

• Health, Dental, and Vision Insurance
• 403b Retirement Plan with Company Match
• Generous Paid Time Off
• Tuition Assistance
• Career Growth Ladder Opportunities

Shift:

Monday - Friday / 7:00AM - 5:00PM Central Time

Key Responsibilities

• Develop work goals for the unit/area consistent with institutional and departmental goals and policy
• Plan to achieve goals or establish priorities
• Initiate changes or develop new policies, procedures and/or methods
• Help unit to understand, share, and support the vision
• Ensure the most effective operation of the unit/area through program development, process improvement and coordination of processes across functions
• Monitor and coordinate programs and actions
• Supervise a unit/area with responsibility for planning, coordinating and controlling the work and procedures
• Coordinate the activities of one or more functions to effect unity of operation
• Adjust work schedules or project priorities to meet emergencies or changing condition.
• Provide information to others (oral or written) to explain/clarify problems or issues or requests; meet with other professional/technical personnel to determine causes of a specific problem.
• Participate in periodic management meetings to keep top management informed of problems and concerns
• Define and achieve financial targets for the unit/area, consistent with the departmental financial plan
• Plan communicate budget calendar and process
• Aid in the implementation, interpretation and presentation of annual wage and salary plan to staff
• Supply precise information by center and account line regarding anticipated expenses for budget preparation including, but not limited to, detailed salary and fringe benefit information for faculty, staff and students (as applicable), estimated endowment revenue for all scholarship centers and provide guidance for estimated unrestricted scholarship need
• Frequently prepare ad hoc financial and budget reports
• Prepare for and attend monthly financial statement meetings along with director/ administrator. Closely monitor revenues and expenditures for all salary expenditures in all centers for the entire unit/area/department
• Report findings that occur as part of the analysis process and incidental discoveries to the director/administrator
• Exercise judgment and prepare supporting or correcting documentation as deemed appropriate
• Exceed defined service standards for the unit/area
• Ensure that the service standards established for the unit/area are met or exceeded
• Monitor performance against service standards
• Use patient/customer satisfaction data to improve systems, processes, and outcomes
• Ensure a safe, satisfying and enriching environment for employees and provides a qualified, competent staff
• Provide qualified competent staff by tracking projected staffing needs against qualification and competencies of current staff to identify any deficiencies to improve staffing levels.
• Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department specific job descriptions, measurable performance standards
• Ensure that staff qualifications are consistent with job responsibilities. Verify for each employee or contracted personnel that, where relevant, education and training are consistent with applicable legal and regulatory requirements and hospital policy, that the individual is licensed, certified or registered, and that the individual's knowledge and experience are appropriate for the job assignment
• Create an environment that encourages and supports self-development and learning for all staff through regular feedback, by assuring the development of staff through orientation, training programs, work experiences and assessing competencies by meeting the performance expectations stated in his or her job description in a timely manner (normally annually)
• Monitor quality assurance standards, programs and procedures within the unit/area
• Ensure that defined quality standards are met within area of responsibility
  
  

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

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This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

About Us

PEOPLE ARE AT THE HEART OF ALL WE DO.

Great health care takes great people.

We’re looking for like-minded individuals driven to make a difference. We invite you to explore careers at Vanderbilt Health, where we value collaboration, embrace continuous learning and foster an environment where everyone can thrive.

We’re the largest private employer in Middle Tennessee, with a growing team and an expanding footprint across towns and communities throughout the region.

We employ more than 43,000 people who work in inpatient and outpatient clinical care, research and graduate medical education. Our employees also serve in critical supporting roles in administration, information technology and informatics, finance, legal and community affairs, communications and marketing, fundraising, groundskeeping and facilities, and many other departments.

Our growing academic health system has more than 2,100 licensed hospital beds at eight hospitals:

• Vanderbilt University Hospital
• Monroe Carell Jr. Children’s Hospital at Vanderbilt
• Vanderbilt Psychiatric Hospital
• Vanderbilt Stallworth Rehabilitation Hospital
• Vanderbilt Bedford Hospital
• Vanderbilt Clarksville Hospital
• Vanderbilt Tullahoma-Harton Hospital
• Vanderbilt Wilson County Hospital

Vanderbilt Health is the Mid-South's largest provider of specialty care, with hundreds of outpatient clinic and surgical locations throughout the region, and Tennessee’s only National Cancer Institute-designated Comprehensive Cancer Center for adults and children. We are one of the nation's busiest critical care centers, home to Middle Tennessee’s only Level 1 Trauma Center and Burn Center for adults and children, and Middle Tennessee’s only Level IV Neonatal Intensive Care Unit. We are the nation’s largest transplant center, and last year we performed the most heart transplants than any center worldwide.

Vanderbilt Health is an epicenter for biomedical research, winning over $1 billion in annual research awards from government, industry, foundations and donors. We are also a national leader in medical training and education, with the largest clinical training center in the Mid-South and the only training center in Tennessee for many adult and pediatric specialties.

We’re honored to be consistently considered among the nation’s best hospitals for quality, safety and patient satisfaction. Three of our hospitals — Vanderbilt University Hospital, Vanderbilt Psychiatric Hospital and Vanderbilt Wilson County Hospital — have been awarded a Five-Star Quality Rating from Medicare.

We support each other and encourage excellence among every member of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth opportunities, competitive compensation and benefits, and a sense of community and purpose.

Join us in advancing health care.

Our vision: The world leader in advancing personalized health

Our mission: Personalizing the patient experience through our caring spirit and distinctive capabilities