Manager Patient Financial Services

What We Offer

• Comprehensive benefits include medical, dental, vision, and life insurance.
• Retirement fund with matching contributions.
• Tuition assistance for qualifying team members.
• Employee assistance programs and discounts.
• Remote work opportunity in approved states (equipment provided).

What We're Looking For

• Education: Bachelors Degree, Required.
• Experience:
• Five or more years’ Revenue Cycle, Customer Service or related experience, required.
• Three or more years’ Leadership experience required.
• Licensure/Certification/Registration: Coding Certification - CPC, RHIT or RHIA, preferred.
• Additional Skills Required:
• Ability to successfully complete generic and department-specific skills validation and competency testing.
• Understands and can apply knowledge of decision support applications, data source systems and operational procedures and appropriate internal controls.
• Human relations and interpersonal skills necessary for interacting with management, team members, and administration.
• Excellent verbal and written communication skills.
• Proficient in Word and Excel.
• Ability to design, analyze and implement processes surrounding billing, third party relationships, compliance, collections, and other financial functions to ensure effective and efficient operations.

What You'll Do

• Responsible for all administrative functions that contribute to the management and collection of patient service revenue.
• Maintain the revenue cycle process for the organization, including clinical departments and physician partners.
• Provide leadership and daily support to maintain ongoing quality and productivity. Support, oversee, and manage the performance and productivity of the team.
• Assist with annual budget preparation for the department.
• Coordinate the resolution of all escalated and trended issues.
• Conduct monthly meetings with key third–party carriers and vendors to discuss reimbursement issues and payer publication notices affecting claims processing changes.
• Manage the department dashboard and design action plans as issues are identified within the department.
• Develop, direct, and facilitate ongoing programs for staff development, training, education, and retention when needed for new and existing employees, mentor, and develop a long-term succession plan for future growth.
• Ensure all tools needed to perform job functions are available. Routinely assess adequacy of tools and implement new tools, utilizing a project management approach as needed.
• Meet with the Supervisors/Team Leads to verify that all normal business operations are occurring timely, accurately, and the outcome is effective and aligned to maximize operational and financial performance.
• Assist with escalated patient concerns and questions.
• Create an environment that supports and respects diversity to promote creative problem solving.
• Maintain organizational policy and procedure including rules of conduct. Participate on regional committees which govern the organization’s actions and decisions regarding corporate compliance with regulatory guidelines and requirements.
• Provide ongoing informal and formal feedback to direct reports consistent with organizational policies and procedures.