Manager, PCS

Manager, PCS- Beijing or Shanghai - Office or Home

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Manager, Patient Centred Solutions (PCS) at ICON, you will oversee the delivery of high-quality patient care services, ensuring that our processes align with clinical study goals and regulatory standards.

What You Will Do:

You will oversee patient-centred solutions workstreams, ensuring deliverables meet quality and timeline expectations.

Key responsibilities include:

• Leading and managing the Patient Care Services team to ensure the effective delivery of services that meet clinical trial requirements and enhance patient engagement.
• Developing and implementing operational strategies and processes that optimize patient care delivery and improve patient retention in clinical studies.
• Collaborating with clinical, regulatory, and operational teams to identify opportunities for service enhancements and to resolve any operational challenges.
• Monitoring performance metrics and conducting regular reviews to ensure compliance with industry standards, regulations, and internal policies.
• Providing training, support, and mentorship to team members, fostering a culture of continuous improvement and professional development.
• Ensuring effective communication and coordination with stakeholders, including patients, study sites, and other departments, to enhance the patient care experience.

Your Profile:

You will have solid patient-centred solutions experience, with the ability to manage competing priorities and develop your team.

Required qualifications and experience:

• Bachelor's degree in healthcare, life sciences, or a related field is preferred, with significant experience in patient care services or clinical trial management.
• Proven experience in managing patient care teams and operations, with a strong understanding of clinical trial processes and patient engagement strategies.
• Strong leadership and organizational skills, with the ability to manage multiple projects and drive results in a fast-paced environment.
• Excellent communication and interpersonal skills, with a collaborative approach to working with diverse teams and stakeholders.
• Analytical mindset with experience in monitoring performance metrics and implementing process improvements.
• Detail-oriented, proactive, and dedicated to delivering high-quality patient services and enhancing patient experiences in clinical research.
• Willingness to travel as required (approximately 15%)

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply

About Us

ICON is an award-winning workplace that enables you to make a difference to patients’ lives by being part of a world-class clinical research organisation that helps deliver new medicines & medical devices that are benefitting patients worldwide. You are also part of a diverse company that cares about our world and is dedicated to conducting business more sustainably and supporting the communities in which we live.

If you’re as driven as we are, join us. You’ll be working in a great environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.