Manager, Primary Litigation Fulfillment

Fully Remote • Atlanta Corporate - Atlanta, GA 30344

• Salary Range: $70,000.00 - $75,000.00 Salary/year
• Position Type: Full Time

Job Purpose:

The Primary Litigation Fulfillment Manager at Esquire Deposition Solutions plays a critical role in optimizing our client service and delivery in our Primary Fulfillment Services operations. As the operational “expediter,” this individual is tasked with ensuring timely and accurate task execution and deliverable management. This role involves proactive coordination, hands-on execution, and diligent cross-functional follow-up to maintain workflow efficiency, anticipate and resolve bottlenecks, and ensure continuous process movement.

Job Duties:

• Act as the central point of accountability for all Primary Fulfillment Services operations, from intake to delivery, ensuring seamless execution and high-quality standards.
• Monitor queues, portlets, and workflow processes, to anticipate potential bottlenecks, and intervene directly as needed to maintain momentum and efficiency.
• Communicate and coordinate closely with various fulfillment teams and other departments to track commitments, verify quality, close the loop, and escalate disruptions to appropriate individuals to ensure all aspects of product delivery meet client expectations.
• Manage detailed aspects of product delivery and maintain accurate records in NetSuite, ensuring compliance with organizational standards and client requirements.
• Handle urgent and complicated production tasks, providing solutions and adjustments to meet dynamic client needs and deadlines.
• Lead quality control initiatives, conducting regular follow-ups and adjustments to enhance product delivery and client satisfaction.
• Perform other duties as assigned.

Qualifications

Required Knowledge, Skills and Abilities:

• Exceptional communication and organization skills, with a proven ability to effectively manage cross-departmental collaboration and client interactions.
• Ability to interpret and analyze information and make recommendations based on findings
• Proficiency in Microsoft Office tools (Outlook, Word, Excel) and adept at managing detailed records and reports in NetSuite.
• Strong problem-solving skills, capable of quickly identifying issues and implementing effective solutions.
• Ability to work under pressure, adapt to changing conditions, and maintain a high level of performance amid challenges.
• Must be detail oriented with the ability to plan work effectively
• Demonstrated capacity to work independently and under the guidance of multiple managers, with a strong sense of urgency and commitment to timely delivery.
• Meet assigned deadlines and make sound decisions
• Must maintain regular and acceptable attendance
• Demonstrates a commitment to company objectives

MEASUREMENTS OF SUCCESS

• Meets productivity requirements documented in the KPI reports of at least 90%
• Meets the accuracy requirements documented in the KPI reports of at least 98%

Minimum Qualifications:

• 7 years legal industry or law firm experience
• Workflow volume management experience management and operational coordination
• High school diploma

PHYSICAL ENVIRONMENT AND WORKING CONDITIONS:

• Employees in this position are eligible to work remotely. Eligibility is determined based on employee’s ability to maintain specified productivity and quality metrics and can be modified/rescinded at the discretion of management.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Workspace may be within an office environment with some exposure to excessive noise, dust, temperature and the like.
• Raising or lowering packages from one level to another. Lifting up to 50 lbs. Pushing, bending, kneeling and crouching.
• The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.