Manager, Production Control Center

Some of what you will do:

The Manager, Production Control Center, leads Staples Canada’s centralized production control and print estimating functions, ensuring print work moves through the national production network with clear ownership, visibility, consistency, and control. The role owns the operating model, standards, governance, performance, and continuous improvement for production intake, estimating, sourcing, routing, workflow control, and escalation management across omnichannel print production.

Specifically, You Will:

• Lead the Production Control Center as a centralized national function covering Print Estimating and Production Control, with accountability for intake, sourcing, routing, workflow control, escalation management, and operational visibility.

• Establish and maintain national standards for intake quality, estimating, production readiness, sourcing, routing logic, documentation, handoffs, service levels, escalation, and performance expectations.

• Lead, coach, and develop team members and people leaders, building consistency, accountability, capability, succession, and strong operating discipline across the function.

• Own the operating model, including functional responsibilities, decision rights, approval limits, escalation criteria, routing governance, service standards, process controls, and performance routines.

• Monitor performance across estimating quality and turnaround, routing accuracy, SLA adherence, workload balance, aging work, production exceptions, escalation trends, sourcing effectiveness, and work movement through the production network.

• Ensure print work is estimated, sourced, and routed to the appropriate production channel based on capability, capacity, geography, turnaround time, complexity, customer requirements, cost, and service considerations.

• Use production, estimating, sourcing, capacity, workflow, performance, and exception data to identify risks, strengthen reporting, improve execution, and recommend changes to the national print operating model.

• Oversee Print Fulfilment Partner performance by ensuring partner KPIs and operating standards are met, representing production in partner calls and meetings, investigating and resolving SLA, QA, or service deficiencies, and providing performance analytics, insights, and recommendations to Operations and Program teams.

• Partner across the organization to resolve print production, estimating, sourcing, routing, vendor, or service risks. Represent the production side of the business in cross-functional calls, meetings, and projects, and communicate performance results, updates, risks, and recommendations with internal partners and channels. Support change adoption and improve end-to-end omnichannel execution.

Some of what you need:

• College diploma or university degree in graphic communications, print production, business, operations, or a related discipline preferred.

• Equivalent leadership and print production experience may be considered.

• Strong understanding of print production, production control, estimating, costing, sourcing, intake quality, file readiness, omnichannel workflows, job routing, facility capability, partner/vendor coordination, and national print operating models.

• Ability to lead a centralized national function, establish clear operating standards, and drive consistency across teams, production channels, facilities, partners, and stakeholder groups.

• Ability to manage partner performance routines, analyze PFP program results, identify SLA or QA gaps, and translate findings into clear operational recommendations.

• Comfort working with estimating tools, production systems, CRM platforms, order management tools, reporting tools, and Microsoft Office applications.

• 5–7 years of experience in print production, print estimating, production management, centralized operations, workflow management, sourcing, sales support, or a related field.

• Previous experience leading teams and people leaders in a centralized, remote, production, estimating, operations, or customer support environment is preferred.

• Experience leading multiple related functional areas, such as Production Control, Print Estimating, sourcing, workflow management, operational support, governance, process improvement, or change management, is an asset.

• Experience supporting B2B print, retail print, eCommerce print, Print Fulfilment Partners, commercial print, Production Facility operations, centralized production, sourcing, or vendor-managed production workflows is an asset.

• French language proficency is an asset.

• Experience maintaining scalable operating standards, escalation practices, and performance reporting within a national or multi-site environment is preferred.

Physical demands/working conditions:

• Remote role supporting the centralized national Production Control Center function across Canada.

• Requires a high-speed, stable internet connection.

• May require occasional travel to corporate offices, Production Facilities, vendor sites, or Staples locations.

Some of what you will get:

• Associate discount

• Health and Dental benefits

• RRSP/DPSP

• Performance bonuses

• Learning & Development programs

• And more...