Manager Regional and Affiliate Lab Services

Overview

Dartmouth Hitchcock Medical Center and Clinics is home to the largest laboratory in NH, providing Pathology and Clinical Laboratory services to DHMC & Clinics physician practices, Dartmouth Health System member hospitals, and independent practices and hospitals throughout NH and VT. The department leads in process improvement (LEAN/Six Sigma), which led to a renovated space designed to improve workflow efficiency. With a slogan of ‘Investigate, innovate and validate,’ our lab is:

• A high-volume lab with cutting-edge technology and automation
• A culture that encourages collaboration and teamwork for future innovation
• A place to learn and grow, and we encourage new graduates (MLT's and MLS's) to apply for our open technologist positions.

The Manager of Regional and Affiliate Laboratory Services provides management and leadership to all Dartmouth Health affiliate labs within the Pathology Service Line and interfaces with external clients. They manage initial lab integration project work with D-H and ensure ongoing standardization of lab services. Responsibilities include supervising staff; overseeing the optimal lab test menu, workflow, and client satisfaction; coordinating long-term planning from clinical and operational perspectives; and integrating Pathology Service Line perspectives into affiliate operating systems by maximizing standardization across all laboratories.

This is a full-time, 40-hour-per-week hybrid position. The position includes 1 remote day/week and 4 days onsite at Dartmouth Health locations throughout the region.

Responsibilities

Provides direction to all D-H affiliate laboratory managers and supervisors for integration and maintaining ongoing standardization for all aspects of the overall management/operations of laboratory services. This includes, but is not limited to, the test menu, instrument selection, and policies. Provides direction and coordinates assistance from D-H to meet regulatory requirements, quality systems, performance improvement projects, and laboratory information systems that meet the needs of providers, patients, and others.

Provides leadership and direction in the financial management and monitoring activities to affiliate Lab Managers and supervisors in preparing annual capital and operating budgets, monitoring financial performance through use of dashboards, and developing strategies for improvement and/or correction of deviations from budget. Maximizes revenues and minimizes operating expenses by reviewing patient billing, coding practices, compliance, and fee structure. Implements cost control measures. Coordinates activities with the D-H system-wide and Pathology Service Line operating plan.

Serves as a resource to the affiliate laboratory leaders and medical staff to ensure high-quality and timely performance of delivering laboratory services.

Initiates and reviews proposals for modifying Pathology Service Line operational systems and assists affiliates in implementing necessary changes.

In collaboration with the Pathology Outreach Manager, assists affiliate laboratory managers with coordination of their laboratory outreach services by providing marketing and logistical support of outreach services to potential clients.

In collaboration with the Pathology Quality Systems Manager, assists the affiliate laboratory managers in executing the quality assurance, performance improvement, and regulatory/accreditation requirements.

Provides leadership and acts as the Pathology Service Line resource to affiliate lab managers and supervisors in areas of policy and procedure writing, staffing issues, performance management, etc.

Performs other duties as required or assigned.

Qualifications

• Bachelor’s degree, MT (ASCP), or equivalent in basic sciences education and clinical lab experience, with 5 years of progressively higher-level management/supervisory experience required.
• Master's in Business Administration, health administration, or a related clinical science field preferred.

Required Licensure/Certifications

• Certification in a subspecialty of Clinical Laboratory Science within one year of hire date preferred:
• Medical Laboratory Technician (MLT) or Medical Laboratory Science (MLS) or Medical Laboratory Technician (MLT - AMT) or Molecular Diagnostics Technologist (MDxT) or Technologist in Blood Banking (BB - ASCP) or International Technologist in Chemistry (C - ASCP) or Technologist in Microbiology (M - ASCP) or Specialist in Blood Banking (SBB - ASCP) or Specialist in Chemistry (SC - ASCP) or Specialist in Hematology (SH - ASCP) or Specialist in Microbiology (SM - ASCP).