Manager Regional Field Service

What Matters at Magid? YOU do!

"The number one key to growth is having good people and that’s what has driven us at every stage of the game." - Greg Cohen, CEO

At Magid, we’re not just passionate about safety—we’re passionate about people. As an industry leader, we’ve built an innovative and collaborative environment where diversity is celebrated, ideas are valued, and personal and professional growth never stops.

Magid supports more than 500 onsite inventory management solutions across the country, generating over $100 million in annual revenue. Our Inventory Solutions portfolio features industry-leading CribMaster IoT vending machines and PPE consignment programs. Reporting to the Director Field Service, the Manager Regional Field Service, will oversee a team of 5-6 Field Supervisors who oversee a team of 125+ field service representatives and support staff. Your mission is to deliver an exceptional service experience while advancing our vision of protecting 5 million workers.

Essential Responsibilities:

• Oversee and lead a team of 5-6 District Field Service Supervisors. Leadership activities include:
  • Coach and enhance the development of the Field Service Leadership team to ensure they demonstrate excellent communication, professional etiquette, team member engagement, and problem-solving skills for achieving customer satisfaction
  • Interview, hire, and onboard new roles
  • Provide ongoing training and support to enhance the employee and customer experience
  • Review and maintain labor hours budget
  • Uphold and ensure proper field service performance, coverage, and service schedule KPI’s by holding the team accountable
  • Lead monthly engagement meetings with team members including one-on-one and team meetings.
• Lead and support annual continuous improvement cascade initiatives
• Strategically build partnerships with sales leadership team to maintain communication and alignment, acting as one part of a wider customer support team to drive profitable revenue growth and deliver on target service level goals
• Participate in onsite customer visits to drive continuous improvement in field service performance, program standards, and supervisor processes
• Delegate all non-essential responsibilities to internal stakeholders
• Adhere to both Magid and customer’s written policies and procedures

• Bachelor’s degree in business or equivalent related experience
• 5+ years of experience leading remote field service teams--industrial or inventory experience preferred
• Knowledge of vending operations, inventory systems, field service management, and software is a plus
• Strong communication and interpersonal skills; ability to interact effectively with employees, customers, and senior leadership
• Excellent organization and planning skills; ability to schedule core support activities, delegate ownership of projects, and set priorities for continuous improvement work
• Experience in problem solving with process improvement mindset
• Proven success leading change management

Work Environment/Physical Requirements/PPE:

• Remote, home office-based position
• Prolonged periods sitting at a desk and working on a computer
• Ability to travel 30%-50% to customer sites with team members in industrial, manufacturing settings, including overnight stays
• Must be able to lift as much as 15 pounds at times

Magid offers a variety of benefits to our team members including:

• Health, dental, vision, life and disability insurance
• Bonus plan
• 401k retirement plan with company match
• Company provided Profit Sharing
• Participation in Magid Paid Time Off (PTO) Policy
• 9 Paid Holidays