Manager - Reporting & Metrics
- Salary
- $111.1K–$148.1K
- Hiring from
- United States
- Work type
- Hybrid
- Posted
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Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The Role
The Manager of Business Intelligence for MISR Reporting is the global process owner for Lumen's Monthly Incremental Service Revenue (MISR) reporting cycle, leading the people, process, architecture, and production behind it. This is a critical, single-threaded ownership role: the position owns the recurring MISR and S2B reporting calendar end to end, from mid-month and close-cycle production jobs through final consolidated results, and is the accountable authority for the accuracy, timeliness, and interpretation of MISR outputs used across Finance, Accounting, and FP&A. The role carries direct responsibility for global performance reporting spanning Public Sector, Large Enterprise, and Wholesale, including the day-to-day handling and interpretation Public Sector revenue data that requires trusted stewardship. Beyond running the cycle, the manager leads a team of business intelligence analysts and developers, sets validation and documentation standards, coordinates the MISR re-rate workstream, prepares Controller-level reporting, and drives modernization onto cloud and AI-enabled platforms. Because the work sits directly against material financial results and confidential customer data, success depends on deep institutional knowledge and close, standing partnership with IT and critical business partners, balanced with hands-on reporting ownership and leadership responsibilities that include hiring, transition planning, training, backup coverage, and stakeholder management across FP&A, Accounting, and IT.
Work Location
This role is a Hybrid position. The manager is required come into the downtown Denver office at least 1-2 times per month, however that is at the discretion of the Senior Director and the business unit. You may be asked/required to come into the office for trainings, meetings, and other significant functions.
The Main Responsibilities
What We Look For in a Candidate
Compensation
| This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $111,074 - $148,099 in these states: CO Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. |
| Learn more about Lumen's: |
| Benefits |
| Bonus Structure |
Requisition #: 343631
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
