Manager Revenue Integrity - FT - Days - MHS - Remote Eligible

Location:

Fort Lauderdale, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

The Revenue Integrity Manager provides operational leadership for Revenue Integrity functions, overseeing staff and workflows to ensure accurate, compliant, and timely charge capture, billing readiness, reimbursement optimization, and revenue protection across the health system.

Responsibilities:

Manages and monitors staffing activities including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives.Periodically tests samples of departmental charges to evaluate whether staff members are performing correctly, and controls are operating as designed. Works with RCM and departmental staff to provide as-needed retraining as well as regular periodic updates for all charge capture staff.Monitors and provides training, support and troubleshooting to both application teams and end-users to facilitate proper usage and continuous learning. Manages applications projects including workflow analysis, end-user validation, acceptance, go‑live, and maintenance using standard project management methodology. Sets project deadlines and deliverables for specific modules and analysis. Manages the debugging and enhancements processes including the design and upgrades to existing systems in order to ensure up‑to‑date and reliable functionality.Utilizes subject matter expert skills to assist MHS leaders with analyses of billing, coding, and documentation requirements for payer coverage and payment of services affecting their service lines and initiatives.Designs and evaluates the tools and processes used to capture charges in each MHS department. Updates the design of tools to empower departmental staff to accurately post charges efficiently, without rework. Designs and implements controls to empower departmental leaders to ensure staff have captured charges accurately and timely. Ensures Epic charge-related work queues are timely and correctly cleared.Selects opportunities identified by team to implement and improve existing processes using information technology and ensures alignment with strategic initiatives of the organization.Manages the planning of application development and deployment; educates and promotes adherence to the organization's software compliance standards within the team.Strategic focus: based on regulatory and industry updates, MHS strategic initiatives, end-user feedback, and other information, identifies and achieves opportunities to improve charge capture efficiency and accuracy, eliminate missed charges, eliminate billing rework, and improve MHS net revenue.Keeps current, timely reads, and analyzes Medicare, Medicaid, and other technical guidance to determine how they affect Memorial Healthcare System (MHS) capture. Develops, recommends, and implements plans to comply with regulatory updates as approved by the Director of Revenue Integrity and in collaboration with responsible MHS leaders.Develops annual CDM CPT/HCPCS updates and implements as approved by the Director of Revenue Integrity. Includes working with operational departments to identify applicable new or revised codes. Oversees the maintenance of CDM-driven CPT/HCPCS coding requirements. Develops annual CDM Fee Schedule updates and implements as approved by the Director of Revenue Integrity. Updates Price Transparency Standard Charges file in accordance with regulatory requirements.

Competencies:

ACCOUNTABILITY, ACCURACY, ANALYSIS AND DECISION MAKING, CUSTOMER SERVICE, DEVELOPS RELATIONSHIPS, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK

Education and Certification Requirements:

BachelorsEpic Charge Router Certification (EPIC CHG ROUTER) - EPIC Certification (EPIC), Epic Resolute Billing Certification (EPIC BILLING) - EPIC Certification (EPIC)

Additional Job Information:

Responsibilities

Manages daily functions of the Revenue Integrity Charge Capture and Reconciliation team.

Reviews revenue, utilization, charge master accuracy, and denial trends; identifies opportunities to optimize revenue cycle performance and ensure charging compliance.

Educates clinical departments on charging requirements and revenue integrity best practices; collaborates with analysts, coding, billing, and operational teams to support compliant charge capture processes.

Leads revenue management activities for areas under Revenue Integrity ownership, including charge capture oversight and process improvement initiatives.

Analyzes payer reimbursement updates and provides financial impact assessments and recommendations to leadership.

Oversees new procedure implementation, including CPT code assignment, preference list updates, and clinical department education.

Develops and monitors processes that reduce late charges, support timely billing, and improve revenue cycle outcomes through dashboard and report analysis.

Monitors work queues, identifies root causes of revenue cycle issues, and implements corrective actions, process improvements, training, and ongoing monitoring. Evaluates charge edits, pre-bill edits, National Correct Coding Initiative (NCCI) edits, and Medically Unlikely Edits (MUEs) to ensure compliance and revenue capture accuracy.

Provides training on charge capture workflows, revenue cycle processes, and system enhancements. Develops educational materials, including presentations, tip sheets, and job aids, to support operational effectiveness and staff development.

Qualifications

Bachelors in Finance or a related field Required

5+ Years of functional/core experience in hospital billing systems/medical billing (specifically EPIC software) Required and

5+ Years of experience in a supervisory or leadership capacity Required

Epic Charge Router Certification (EPIC CHG ROUTER) - EPIC Certification (EPIC) Preferred or

Epic Resolute Billing Certification (EPIC BILLING) - EPIC Certification (EPIC) Preferred or

Certified Professional Coder-Hospital (CPC) - American Academy of Professional Coders (AAPC) Preferred or

Certified Coding Specialist (CCS) - American Health Information Management Association (AHIMA) Preferred or

Registered Health Information Technician (RHIT AHIMA) - American Health Information Management Association (AHIMA) Preferred or

Registered Health Information Administrator (RHIA) - American Health Information Management Association (AHIMA) Preferred

Complexity of Work

Expert knowledge of Epic revenue integrity tools, including Charge Records (EAP), Charge Router/Charge Handler, and Revenue Guardian, with the ability to design, implement, and oversee controls that ensure compliant charge capture, revenue protection, and billing accuracy.

Working knowledge of CPT, HCPCS, and ICD-10 coding systems and their application within healthcare billing, reimbursement, and regulatory compliance processes.

Demonstrated critical thinking and analytical skills, with the ability to evaluate complex situations, identify solutions, and make sound business decisions.

Strong verbal and written communication skills, with the ability to effectively convey information and collaborate with diverse stakeholders.

Ability to exercise independent judgment and discretion in managing priorities and addressing operational challenges.

Capable of working autonomously with minimal supervision while maintaining a high level of accountability and performance.

Proven ability to perform effectively in a fast-paced, dynamic environment and respond appropriately to changing priorities and business needs.

Strong problem-solving skills, with the ability to take timely and appropriate action in high-pressure situations.

Working Conditions and Physical Requirements:

• Bending and Stooping = 40%
• Climbing = 20%
• Keyboard Entry = 60%
• Kneeling = 40%
• Lifting/Carrying Patients 35 Pounds or Greater = 20%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
• Lifting or Carrying > 75 lbs Non-Patient = 20%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 40%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 40%
• Pushing or Pulling > 75 lbs Non-Patient = 20%
• Reaching = 40%
• Repetitive Movement Foot/Leg = 0%
• Repetitive Movement Hand/Arm = 60%
• Running = 0%
• Sitting = 60%
• Squatting = 40%
• Standing = 60%
• Walking = 60%
• Audible Speech = 60%
• Hearing Acuity = 60%
• Smelling Acuity = 0%
• Taste Discrimination = 0%
• Depth Perception = 60%
• Distinguish Color = 60%
• Seeing - Far = 60%
• Seeing - Near = 60%
• Bio hazardous Waste = 20%
• Biological Hazards - Respiratory = 20%
• Biological Hazards - Skin or Ingestion = 20%
• Blood and/or Bodily Fluids = 20%
• Communicable Diseases and/or Pathogens = 20%
• Asbestos = 0%
• Cytotoxic Chemicals = 20%
• Dust = 60%
• Gas/Vapors/Fumes = 20%
• Hazardous Chemicals = 20%
• Hazardous Medication = 20%
• Latex = 20%
• Computer Monitor = 60%
• Domestic Animals = 20%
• Extreme Heat/Cold = 0%
• Fire Risk = 0%
• Hazardous Noise = 20%
• Heating Devices = 0%
• Hypoxia = 0%
• Laser/High Intensity Lights = 20%
• Magnetic Fields = 20%
• Moving Mechanical Parts = 20%
• Needles/Sharp Objects = 0%
• Potential Electric Shock = 20%
• Potential for Physical Assault = 0%
• Radiation = 20%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 20%

Shift:

Primarily for office workers - not eligible for shift differential

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net

Memorial Experience - Our Values

Be where care matters. At Memorial Healthcare System, we are dedicated to improving the health, well-being, and quality of life of the people entrusted to our care. This unwavering commitment to our service vision makes the difference and is the foundation of The Memorial Experience.

Deeper Caring. Smarter Healthcare.
Talk to our patients and their families about “Deeper Caring,” and they'll tell you stories about miracle babies, lives saved through sheer determination, and the comforting kindness of others. About people who advocated for the family’s best interests and cared for them in body, mind, and spirit.

For our employees, “Smarter Healthcare” means constantly improving how we deliver care. It could be a new technology, a streamlined process, or a cutting-edge program leveraging our system strengths. But, no matter how you look at it, our service vision is integral to our culture today and what we strive to be tomorrow.

We invite you to share in the Memorial Experience – where touching lives, lifting spirits, and healing the human body is our profession’s greatest privilege and reward.

Veteran's Preference

Be where you are valued. Memorial Healthcare System provides preference as part of our commitment to honoring the service and sacrifice of veterans in alignment with state regulations. Veteran’s Preference allows for the first choice in interviewing, hiring, retention, and promotion after deployment when all other applicant qualifications are equal. However, Veteran's Preference does not guarantee a job.

Who is eligible for Veteran’s Preference?
We are proud to offer preference to internal and external applicants who identify within these categories: veterans, disabled veterans, spouse of a disabled veteran, unremarried veteran widow/widower, certain family members, active reservists and members of the National Guard.

What should I do if I am eligible for Veteran’s Preference?
You must claim your Veteran’s Preference status on your application. If selected for a job, you must provide documentation regarding your status.

How does Memorial verify that someone is eligible for Veteran’s Preference?
We require specific documentation as determined by the basis for which someone claims preference. For example, the documentation for a disabled veteran is different from the documentation required for the spouse of a veteran killed in the line of duty.

How often can an eligible person claim Veteran's Preference at Memorial?
There is no limit to how often internal or external applicants can use preference when a job is posted externally on our career website or elsewhere.

What if there are two equally qualified, preference-eligible job applicants?
In this case, the selection is based on the eligibility category in accordance with Florida law. First preference is given to:
An honorably discharged veteran who has served on active duty and has a service-connected, compensable disability.
A spouse of a person who has a total, permanent, service-connected disability and cannot qualify for employment.
A spouse of a person missing in action, captured or forcibly detained or interned by a foreign government or power.

What do I do if I am denied Veteran's Preference?
If you feel you have been unfairly denied Veteran’s Preference by Memorial Healthcare System, please contact EmployeeRelations@mhs.net. You may also file a complaint with the Florida Department of Veterans’ Affairs (FDVA).

Important Legal Notices

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• Florida Civil Rights Act
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• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act (EPPA)
• E-Verify™ Participation Notice – English
• Right To Work Notice – English
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• Right To Work Notice – Spanish

Florida Public Records Law

Memorial Healthcare System is subject to the Florida Public Records Law. All information provided in connection with your application for employment will be a public record and subject to release upon request, unless considered exempt or confidential.