Manager Tech Operations and Support

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicentre of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement

About the Role

We are seeking a highly capable Offshore Delivery Manager to lead the Technology Operations (Tech Ops) portfolio for a US-based Pharma client. This role requires full ownership of delivery from the India offshore center across Power BI–based reporting operations, Databricks-driven data operations, and Field Alerts (business rule–based and machine learning–based), along with exposure to data mastering and stewardship processes.

The individual will serve as the primary offshore point of contact (POC) for the client — accountable for ensuring delivery excellence, operational stability, and stakeholder confidence across the Tech Ops landscape.

Key Responsibilities

1. Ownership of Tech Ops Delivery

• Own and drive the complete Tech Ops delivery portfolio covering Reporting, Data Operations, Field Alerts, and supporting data processes.
• Act as the key offshore POC for the client, ensuring seamless coordination, proactive communication, and delivery governance.
• Oversee SLA management, quality assurance, and operational efficiency across multiple workstreams.
• Lead governance reviews, status reporting, and drive continuous improvement initiatives.

2. Reporting Operations (Power BI)

• Manage offshore Power BI reporting operations, including report refreshes, data validations, and publishing workflows.
• Oversee data quality checks, workspace governance, and access management.
• Collaborate with onshore business and analytics teams to address issues, prioritize enhancements, and drive adoption.
• Maintain documentation, process standardization, and control adherence for reporting operations.

3. Data Operations (Databricks)

• Oversee Databricks-based data pipelines supporting daily data processing and transformation activities.
• Govern operational workflows, job monitoring, failure recovery, and performance optimization.
• Drive automation opportunities to reduce manual intervention and enhance stability.
• Ensure adherence to change management and release processes for all data operations.

4. Field Alerts (Business Rule–based and Machine Learning–based)

• Manage delivery of automated field alerts that provide actionable insights to field and commercial teams.
• Govern alerting logic and data pipelines — whether rule-based or AI/ML-driven — ensuring accuracy, relevance, and timeliness.
• Collaborate with analytics, data science, and CRM integration teams to maintain end-to-end operational reliability.

5. (Good-to-Have) Data Mastering & Stewardship

• Support master data operations, including entity validation, enrichment, and quality governance (e.g., HCP/HCO, Product, Territory data).
• Partner with data governance teams to maintain consistency across downstream systems.

6. Stakeholder & Team Leadership

• Lead a multi-skilled offshore Tech Ops team comprising data engineers, analysts, and operations specialists.
• Collaborate closely with onshore delivery leads and client stakeholders for planning, prioritization, and impact assessment.
• Foster a culture of accountability, operational excellence, and continuous improvement.
• Manage resourcing, performance reviews, and knowledge transition activities.

Required Skills & Experience

• Total Experience: 10–15 years, with at least 3+ years in delivery management or Tech Ops leadership.
• Domain Expertise: Pharma / Life Sciences (exposure to commercial, field, or medical operations preferred).
• Technical Expertise:
  • Power BI – reporting operations, governance, and usage monitoring.
  • Databricks – orchestration, data pipeline operations, and optimization.
  • SQL and data management fundamentals.
• Delivery & Leadership:
  • Proven track record managing 10–20 member offshore teams.
  • Strong background in SLA-based delivery and incident/change management.
  • Experience serving as client-facing delivery POC from an offshore setup.
• Soft Skills:
  • Excellent stakeholder communication, presentation, and escalation management.
  • Strong analytical mindset and ability to align operations to business outcomes.
  • Leadership presence with focus on stability, quality, and service excellence.

Good-to-Have Skills

• Familiarity with machine learning–driven field alerts and integration with CRM systems (e.g., Veeva, Salesforce).
• Experience with data mastering or stewardship tools (Informatica MDM, Reltio, Veeva Network, etc.).
• Understanding of Agile delivery and DevOps practices in data environments.

Why Join Us

• Be the offshore face of Tech Ops delivery for a leading US Pharma client.
• Own a diversified portfolio covering Reporting, Data Ops, and intelligent Field Alerts.
• Work in a collaborative, high-visibility environment that values innovation and operational excellence.

Benefits:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus
• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Employee Assistance Program
• Broad Variety of learning platforms
• Diversity, Equity, and Inclusion Programs
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)
  

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About Us

Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine.

Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own.

Takeda is an equal opportunity employer.

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