Manager, Tech Quality Assurance

GALE is the world’s first and only Business Agency. We bring business strategy to brand storytelling to drive enterprise value. With expertise in strategy, media, CRM, creative, performance marketing, and technology, GALE creates integrated marketing systems and campaigns that grow businesses in significant ways. Founded in 2014, the agency has since been named AdAge’s Business Transformation Agency of the Year and Adweek’s U.S. Media Agency of the Year and has been recognized for its innovative creative at the Cannes Lions. We work with brands such as Delta, Uber, Starbucks, Chili’s, Hard Rock, MilkPEP, Diageo, Cotton, IHG and more. If you’re driven by a passion to build something great, a desire to innovate, and a commitment to achieve excellence in your craft, GALE is a great place for you! GALE has eight offices around the world, including New York, Toronto, Los Angeles, Austin, Denver, Kansas City, London, and Bengaluru. GALE embraces a hybrid, flexible workplace Manager, Tech Quality Assurance Bengaluru About the Role We are looking for a Manager, Tech Quality Assurance who is technically strong, hands-on, and genuinely curious about how AI is changing the way we test. You will own the automation strategy for your team, lead from the front, and bring a quality engineering mindset to everything you do. If you are already experimenting with AI in your day-to-day QA work — we want to talk. What You Will Do - - Lead and mentor a team of QA engineers, driving quality across one or more delivery models - Design, build, and maintain automation frameworks — UI, API, and data validation - Write and review test strategies, test plans, and test cases from requirements and user stories — not just from builds - Actively explore and adopt AI tools to accelerate test design, script generation, defect analysis, and visual validation - Use AI-assisted approaches to keep pace with fast-moving, AI-driven development cycles - Own regression strategy — risk-based and intelligent, not brute-force - Collaborate closely with developers, product owners, and delivery leads - Share quality insights in a way that makes sense to the business What We Are Looking For - - 8 - 10 years of QA/SDET experience with at least 2 years in a lead or senior capacity - Strong hands-on with Playwright or Selenium — Python preferred - Solid API testing experience — Postman, REST-assured, or scripted API validation - Experience with CI/CD pipelines — GitHub Actions, Jenkins, or similar - Actively using AI tools in your QA workflow — ChatGPT, GitHub Copilot, or similar for test generation, script scaffolding, or defect pattern analysis. - Awareness of where AI helps in QA and where human judgment still leads — you know the difference - Ability to automate fast — when a new build drops, you are not starting from scratch, your framework is ready - Strong understanding of QA processes — SDLC, defect lifecycle, test strategy, risk-based testing - Experience with performance testing is a plus — Locust, JMeter, or k6 - Exposure to visual regression or accessibility testing is a plus - Good communication skills — able to translate quality signals into business language The Kind of Person We Want - - Someone who does not wait for QA to slow down delivery — they build the systems that prevent it - Curious about where AI is taking QA and already experimenting with it - Comfortable saying "I can automate that" — and then doing it - Proactively identifying risk — not waiting to be told what to test - Can lead a small team without losing the hands-on edge Good to Have - - Experience working in a multi-client, agency, or media and marketing technology environment - Exposure to CMS platforms like Contentful or WordPress Note: Hybrid work in office is an essential function of the job. Our Commitment to Inclusion We believe in inclusivity and do our best work when people with diverse perspectives, backgrounds, and skills are brought together. Our Core Values are at the root of GALE’s collaborative environment and help to foster a strong community. Our Code of Conduct, Human Resources policies, and executive investment in inclusion further support and protect GALE’s inclusive workplace. GALE is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Our Hiring Process We want you to be just as discerning in making your next career move as we are finding great talent to join our team. Our interview process will allow you to meet a range of people from various disciplines and domains both virtually and in person. Please discuss with our recruiters if you require any accommodations throughout the process to help enable a smooth interview.