Manager, Training and Doc

Jeppesen ForeFlight is seeking an innovative Training and Documentation Manager to lead a team of Instructional Designers, Instructors, and Technical Writers dedicated to our Flight Planning suite of products. This role drives operational execution—managing day-to-day authoring, instructor scheduling, deliverable tracking, and the integration of modern AI workflows—to deliver technical documentation and training programs to aviation customers , employees (Customer Success, Implementation, Support), and partners . A key focus of this position is leveraging AI strategies and data-driven insights to maximize training impact, accelerating adoption rates (Time-to-Value/TVV), user engagement, and operational proficiency . This is a hybrid roll and can be located in our Austin TX or Englewood CO office. Key Responsibilities: Team Leadership, Innovation & AI Enablement Direct, coach, and manage a dedicated team of Instructional Designers, Instructors, and Technical Writers, fostering continuous professional development. Champion innovation by operationalizing practical AI-driven workflows (such as LLM-assisted drafting, automated editorial checks, and AI-accelerated learning asset creation) to increase team efficiency and content quality. Leverage AI-driven tools, personalization, and analytics to optimize learning pathways, accelerate user comprehension, and directly enhance training outcomes. Ensure team deliverables adhere to established structured authoring standards, technical style guides, instructional quality frameworks, and delivery best practices. Documentation & Release Tracking Manage the delivery pipeline for technical documentation (user manuals, release notes, integration guides, standard operating procedures) across the Flight Planning product lifecycle. Manage project milestones and remove execution blockers to ensure documentation and learning assets achieve "Ready for Release" sign-off in lockstep with agile software release cadences. Training Impact, Adoption & Performance Metrics • Utilize AI analytics and performance tracking to measure and continuously improve key enablement metrics, demonstrating clear business impact: Time-to-Value (TVV) & Adoption Rates: Shortening customer and employee time-to-competency on new Flight Planning features and workflows. Training Effectiveness & Retention: Assessing learner competency, course completion rates, and post-training proficiency assessments. Operational Impact: Measuring reductions in support ticket volume and faster issue resolution resulting from updated documentation and targeted training. CSAT / Net Promoter Score (NPS): Monitoring learner satisfaction scores across classroom, virtual, and self-paced courses to continuously refine offerings. Cross-Functional Coordination Maintain regular alignment with Flight Planning Product Managers, Engineering, and User Experience (UXD) to track upcoming features, interface designs, system changes, and release timelines. Partner closely with Customer Success, Professional Services/Implementation, and Support leadership to align training schedules, instructor capacity, and documentation handoffs with customer go-lives. Collaborate with central content architecture and LMS platform leads to ensure smooth publishing pipelines through CCMS authoring workflows and digital learning systems. Basic Qualifications: People Management: 3+ years of direct people management experience leading instructional designers, technical instructors, or technical writers in an enterprise software environment. Delivery Experience: Proven track record managing concurrent training and documentation deliverables to customer, employee (Support, CS, Services), and partner audiences. AI & Impact Innovation: Practical experience applying AI-assisted tools and workflows to accelerate content production and drive measurable training impact (e.g., boosting TVV, engagement, and learning efficiency). Metrics & Impact Focus: Demonstrated experience establishing and tracking training ROI and operational metrics (Time-to-Value, adoption curves, CSAT, course completion, support volume impact). Operational & Scheduling Acumen: Strong capability in capacity planning, instructor scheduling, and workload management in fast-paced, recurring release cycles. Technical Environment: Familiarity with modern Learning Management Systems (LMS), virtual classroom platforms, and project management tools (Jira, Confluence). Preferred Qualifications: Experience with structured authoring architectures (DITA XML) and Component Content Management Systems (CCMS). Aviation background (commercial, business, or military aviation). Direct experience with Flight Planning Operations or operational flight control software. Licensed Aircraft Dispatcher (FAA Dispatcher Certificate or international equivalent) or pilot credentials. Experience in complex software environments with high-reliability or mission-critical workflows. Pilot or Aviation enthusiast About Jeppesen ForeFlight: Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making. Why You Should Join (USA): At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we empower them to make a direct impact on our products and services messaging. We strive to provide our team and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but not limited to the following: Medical, dental, vision insurance with Employer paid health premiums Open PTO Policy 401(k) with up to 10% company matching and immediate vesting 12 Weeks Paid Parent Leave Flight Training Rewards Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $122,000.00-$150,000.00 Jeppesen ForeFlight – EOE including Disability/Vets | Pay Transparency | E-Verify Participant