Manager Utilization Management & Clinical Appeals

SUMMARY:

Under the general direction of the Director Utilization Management, provides leadership for utilization management nurses, payor liaison/utilization management specialists and preauthorization staff assigned to the utilization management department. Participates in the design, development, implementation and improvement of the utilization management model at Brown University Health. Fosters patient and family centered care in accordance with the Brown University Health mission, vision and values.
Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

In addition, our leaders will demonstrate an aptitude for:

Ensure Accountability and Build Effective Teams
Drive Vision and Purpose and Optimize Work Processes

By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

RESPONSIBILITIES:

Provides for leadership of utilization management nurses, payor liaisons and other preauthorization staff including orientation, continuing education, and competency assessment. Participates in the interviewing process. Recommends selection of staff, direct activities and evaluates professional and support staff to optimize achievement of goals and objectives.

In collaboration with the Director of Utilization Management develops measurements for evaluating staff competencies and orientation.

Acts as a resource to utilization managers and payor liaisons and support staff. Develops departmental policies and strategic plans.

In collaboration with the director utilization management and the medical director of utilization management identifies institutional needs and determines priorities.

Develops, analyzes and adheres to departmental and capital and operating budgets, ensuring appropriate staffing and resources are in place to support utilization management standards of practice.

Provides for the effective utilization of resources (people, financial, material and equipment) to meet established goals and objectives.

Responsible to be an on-call resource to all system utilization management nurses on rotating weekend and holidays

PERFORMANCE STANDARDS:

Effective utilization of resources

Management of continuous quality improvement

High quality, high value patient-focused services

Resource productivity

Fiscal responsibility

Development and implementation of effective quality programs

Customer satisfaction

Performance improvements year-to-year

Positive feedback from peers, direct reports and staff

MINIMUM QUALIFICATIONS:

Licensure as Registered Nurse in the State of Rhode Island by the Rhode Island Board of Nursing or licensure as a Registered Nurse in accordance with the Nurse Licensure Compact agreement of the National Council of State Boards of Nursing.

QUALIFICATIONS - EDUCATION:

Must have a current license to practice as a registered nurse in the State of Rhode Island.

Bachelor’s degree in nursing required.

Master’s degree in nursing or other health discipline preferred.

Understands the provisions of the Nurse Practice act of the State of Rhode Island.

Certification in case management preferred.

QUALIFICATIONS - EXPERIENCE:

Five years relevant clinical/utilization management experience with demonstrated leadership skills.

Experience should demonstrate a high level of written and oral communication skills.

Knowledge of utilization review criteria.

Previous case management/utilization management leadership experience is highly desirable

SUPERVISION:

Management responsibility for up to 40 FTEs.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

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Driving Required:

About Us

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day.

Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families.

Join us and help build a healthier future for our patients - and for yourself.