Mandarin OPI/VRI Interpretation - Remote

Company Description Kalamcx, a Future Group company, is a world-class virtual BPO provider delivering cost-effective interpretation, translation, and customer experience solutions to over 300 organizations worldwide. The company helps clients operate across borders, lower operational costs, and successfully enter new markets. Kalamcx focuses on enhancing customer loyalty and satisfaction through high-quality, human-centric interactions. Its services are designed to support business expansion and revenue growth by enabling clear, culturally appropriate communication. Team members join a global, technology-enabled environment dedicated to professional excellence and client success.

Role Description This is a full-time remote role for a Mandarin OPI/VRI Interpreter. The interpreter will provide real-time Mandarin–English interpretation over the phone (OPI) and via video (VRI) for clients in sectors such as customer service, healthcare, legal, and business. Daily tasks include accurately conveying messages between parties, maintaining neutrality, and ensuring that tone, intent, and cultural nuances are preserved. The role involves following client-specific protocols, adhering to confidentiality and data protection standards, and documenting sessions when required. The interpreter will collaborate with internal teams, participate in training or quality reviews, and consistently meet performance, punctuality, and availability expectations.

Qualifications

• Strong Mandarin and English proficiency with excellent listening, speaking, and comprehension skills.
• Demonstrated experience in consecutive interpretation for OPI and/or VRI settings is a plus.
• Ability to maintain accuracy, clarity, and cultural appropriateness while interpreting in real time.
• Reliable remote work setup, including stable high-speed internet, a quiet workspace, and suitable audio/video equipment.
• Professional conduct with strong interpersonal skills, neutrality, and respect for all parties.
• Familiarity with basic terminology in customer service; knowledge of healthcare, legal, or business terminology is a plus.
• Commitment to confidentiality, ethical standards, and compliance with client and company guidelines.
• Strong time management, problem-solving skills, and ability to work independently in a fast-paced remote environment.
• Previous experience in interpretation, translation, or contact center environments is an advantage.

Technical Setup:

1. PC/Laptop core i5 6th Gen or above
2. USB-A Headset
3. Stable internet connection