Mandarin Speaking Accounts Supervisor

Key responsibilities

• Plan and monitor work and resources within agreed budgets to meet deadlines and any targets that may be set
• Manage and develop a portfolio of clients
• Manage the team to ensure client and Partner expectations are met on delivery and accuracy of work
• Lead on developing excellent client service and relationships with clients and Partners
• Review accounts for quality and compliance ensuring completion of file and recording notes and review points
• Make recommendations to the Partner as part of the file review and continuous improvement
• Liaise with other departments in order to efficiently and effectively complete jobs
• Manage the work in progress and billing process on the client portfolio and update the Partner
• Provide technical advice to the team and client as required in line with the firm's standards
• Interpret and apply accounting standards
• Promote and advocate the firm's methodology
• Ensure application of professional ethics and standards
• Contribute to team and firm wide initiatives
• Work in collaboration with the team to direct team members, share knowledge and ideas to improve communication, set team goals and recognise achievements
• Develop own profile and build knowledge and technical expertise to enhance professional development
• Build knowledge and awareness of all aspects of the firm’s service to help identify opportunities to up sell and cross sell services to clients and communicate this to the team
• Support marketing and business development initiatives to increase client portfolio and new business
• Engage positively with the business and advocate the firm’s values
• Take responsibility for own personal and professional behaviour
• Act with honesty, fairness and integrity in all dealings with clients, contacts and colleagues whilst respecting confidentiality and building trust.

General

• Take ownership of work/assignments and improvement processes
• Take responsibility for following the firm's procedures
• Meet all targets set by the firm
• Maintain client confidentiality

Technical, Training and Skills Levels

• ACCA or ACA qualified
• Fluent in English plus one or more of the following languages: Mandarin or Cantonese.
• Good technical and compliance skills
• Maintain high standards of professional conduct and practice
• Maintain professional scepticism
• Understand and identify business risk
• Effective use of business tools
• Develop coaching, and mentoring skills
• Excellent communication skills
• Build relationships with peers internally and externally
• Understand other client facing service areas: audit, tax, payroll
• Excellent client handling and relationship skills
• Awareness of relevant financial targets and constraints
• Seek innovative solutions with 'out of the box' thinking to deliver excellent client service
• Generate and implement new ideas to progress the business
• Develop specialist expertise relevant to servicing client portfolio
• Strong business acumen
• Develop good networking and rapport building skills
• Marketing and business development skills
• Demonstrate effective management and leadership style that inspires others