Marine Travel Consultant (AOH)

We are looking for experienced Marine Travel professional with a passion for delivering seamless travel solutions in a fast-paced, 24/7 environment? We are looking for a proactive and customer-focused After Office Hours (AOH) Marine Travel Consultant to join our team in Mumbai and provide critical travel support for global marine operations.

Key Responsibilities

• Arrange and manage domestic and international travel bookings for marine crew members of multiple nationalities.

• Prepare, coordinate, and monitor complex travel itineraries, ensuring cost-effectiveness and operational efficiency.

• Handle urgent, last-minute, and emergency travel requirements with minimal supervision.

• Issue, reissue, exchange, and refund airline tickets in accordance with airline policies and client requirements.

• Provide after-hours travel support to vessels, crew managers, and stakeholders across different time zones.

• Ensure compliance with airline fare rules, routing restrictions, and ticketing procedures.

• Coordinate crew change travel arrangements while maintaining uninterrupted operational support.

• Assist with visa-related travel requirements, transit regulations, and seafarer documentation.

• Liaise effectively with airlines, travel partners, agents, and internal stakeholders to resolve travel issues promptly.

• Maintain accurate booking records and ensure adherence to company procedures and service standards.

Requirements

Minimum 2 years of experience in a marine travel agency or marine travel environment.

Proven experience handling:

• Marine crew travel bookings

• Multi-national crew movements

• International flight reservations and ticketing

✅ Strong knowledge of:

• Airline fare construction and routing

• Ticket issuance, reissues, refunds, and exchanges

• Travel documentation requirements

✅ Hands-on experience with:

• Galileo GDS

• Amadeus GDS

✅ Excellent communication skills in English (written and verbal).

✅ Ability to:

• Work independently with minimal supervision

• Prioritize multiple tasks in a fast-paced environment

• Meet strict deadlines and service-level expectations

✅ Willingness to work rotational shifts, including weekends and public holidays, as required for after-office-hours operations.

Preferred Qualifications

• Experience managing marine crew changes and offshore travel requirements.

• Familiarity with visa processing, immigration regulations, and seafarer travel documentation.

• Knowledge of maritime industry travel procedures and global crew logistics.