Market Coordinator

Market Coordinator Apply here Location: Berlin Working model: hybrid (2 days/week onsite) Contract type: CoE Project duration: 12 months About the Client Our client is a global technology-driven travel platform reshaping how people discover and book places to stay. Known for its design-led products and guest-first mindset, the company partners with millions of hosts and hospitality providers worldwide. With a strong culture of innovation and entrepreneurship, it continues to expand into new travel categories while empowering partners to grow their businesses. Key Responsibilities · Serve as an additional Host-facing support for the Market Management Team and Key Accounts Team. · Master and maintain knowledge of company policies and procedures inside and out, being an expert in Community Support and brand risk topics. · Provide end-to-end resolution and communication to Hosts while maintaining professionalism and clarity. · Conduct in-depth research to address and resolve Host issues. · Triage and assign escalations tickets and provide recommendations for efficient resolution. · Respond promptly and accurately to Host inquiries via email, maintaining a high level of service in a dynamic environment. · Work to proactively improve the listing quality of the hosts in your region as we drive to increase the percentage of 5-star bookings in your markets. · Support In-Market events for your territory, when required. · Effective communication in the context of stakeholders management. · Proven track record of meeting or exceeding SLA response times. Skills · 4+ years as a Customer Support Representative or Account Management. · German native language, fluent English. · Proven expertise in handling high value and time sensitive customer service inquiries with strong active listening and problem-solving skills. · Exceptional written and verbal communication abilities. · Ability to manage multiple priorities and execute tasks efficiently in a fast-paced environment. · Proven ability to analyze and assess challenges with a track record of solving complex issues. · Skilled at de-escalating conflicts and achieving resolutions, even when outcomes may not meet Host expectations. · Strong analytical skills that will enable you to support your peers, Lead and Market Managers. · Proficiency in tools like Salesforce, and G-Suite, and Jira (preferred). Locations Germany, Berlin About Infotree Global Solutions At Infotree, meeting your career needs is a top priority. Client satisfaction is largely dependent on the resources we can provide, and we take pride in our delivery. We have a supportive team in place to give quality people a chance to grow and challenge themselves in their roles which has resulted in that we have placed many employees in positions that have grown into lifelong careers. We have a team of dedicated recruiters and consultant care representatives that are committed to your success and well-being. Check out our open roles to get started. Infotree Poland Sp. z o.o. is part of Infotree Global Solutions. Agency number: 15970.