Market Energy & CRM Operations (Freelance)

Service description:

The introduction of a Capacity Remuneration Mechanism (CRM) on the Belgian market has been one of the key measures within the federal government's energy strategy in order to guarantee the country's security of supply in the long term. The CRM aims at supporting the needs for covering Belgian security of supply (“adequacy") by allowing market players to recover their “missing money” through a market-wide and technology neutral financing market mechanism.

The capacity remuneration mechanism consists in the organization of auctions in order to contract Capacities that will contribute to the security of supply of our country by delivering the contracted capacity. After the signature of such contracts, Elia has a key role to play in the follow-up on the progress of the contracted new projects which come with a set of obligations. During the delivery period (i.e. as from November 2025) Elia has to closely monitor the performance of the contracted capacities (Availability Monitoring) and do the settlement of the remuneration (and possible penalties in case of underperformance) foreseen in the contracts.

The CRM Operations Team is part of the Market Energy & CRM Operations which is responsible for ensuring the market operations of some key products like the Balancing and Flexibility products, the Black Start Product,… and the Capacity Remuneration Mechanism. As Market Energy & CRM Operation Team we ensure operational efficiency, technical expertise and data quality in our customer, market and adequacy processes to contribute to Elia's financial performance, stakeholder satisfaction and a professional reputation

For the CRM domain, the Team is responsible for the end-to-end operations of the product: running the processes of prequalification (i.e. registration, checks and controls, calculation of parameters… for all the participants to the CRM mechanism), auction, monitoring and settlement, reporting & transparency, etc.

In view of the task of operating the CRM Processes, Elia is looking for a

CRM Market Operator to reinforce the Market Energy and CRM Operations team.

As CRM Market Operator, you will be part of a dynamic team in the midst of the market action. In this function you will be in the front line of the operation of several processes of the CRM, ranging from the Prequalification to the Settlement. You will have the opportunity to build a strong expertise in the CRM product rules and operations in order to deliver the highest quality operation possible. Being able and have the motivation to enter and master complex product design and operation rules will be a must in order to be able to deliver the service with the highest quality and value added. To achieve that you will be supported by a team of experts eager to share their expertise and make you grow in your role.

Initially, the focus of the role will be on CRM auction, contracting and settlement activities. Over time, the CRM Market Operator is expected to build a broader understanding of the CRM ecosystem and may also contribute to other Customer Operations activities and analytical domains. The role combines operational execution, analytical thinking, stakeholder collaboration, technical file assessment and continuous improvement in a strategically important market mechanism.

The tasks executed by the CRM Operators are the following ones:

The consultant will be in front line for the execution of the operations of the CRM operational processes like: the Prequalification, the Financial Securities, the Secondary Market, The Availability Monitoring, the Settlement,...

The consultant will analyze technical, financial and operational dossiers submitted by Capacity Providers, review supporting documentation, calculations and assumptions, and translate technical findings into operational recommendations or decision proposals.

The consultant will progressively develop into a subject matter expert for specific CRM domains by building expertise on CRM processes, market rules, regulatory requirements and operational procedures, and by sharing this knowledge within the Customer Operations team.

The consultant will produce periodic or ad-hoc reports on the functioning and results of the capacity remuneration mechanism, for internal and/or external use (e.g. for the energy regulator CREG).

The consultant will contribute to the preparation, validation and reporting of CRM auction and settlement activities, including KPI reporting, performance monitoring, contestation follow-up and impact assessments for exceptional cases.

The consultant will also manage proactively the operational questions from the CRM Actors or the internal stakeholders in close collaboration with the Key Account Manager Adequacy and the product architect

The consultant will ensure the accurate respect of the organized process (automated and manual tasks) and involve the requested persons / departments within Elia

The consultant will contribute to the design and further evolution of the CRM product by sharing operational experience, field insights, lessons learned and practical feedback, ensuring that product rules, processes and solutions remain efficient, feasible and fit for operations.

The consultant will support user acceptance testing, operational readiness assessments and validations of new functionalities, ensuring that future solutions are practical, efficient and fit for operations.

Requirements:

You hold at least a Master’s degree with relevant experience, in Engineering, Economics, Business Administration, Finance, Data Analytics or a related field

Knowledge of the energy sector is an asset, but not a prerequisite, provided you have the ability and motivation to quickly build expertise in complex market and regulatory mechanisms.

You have 2 to 5 years preferably 1 year of relevant professional experience in operations, process management, consulting, business analysis, energy markets, financial operations or a similar analytical environment.

You have a strong affinity and highly enjoy working with data analysis, structured problem solving, numbers, data and IT tools.

You are structured, rigorous and detail-oriented, and are able to work with complex processes, regulatory frameworks and technical documentation.

You are not afraid of complexity.

You enjoy an operational context, aiming to deliver quality accurately and timely while remaining pragmatic.

You are very fluent in English and in French or Dutch (and have a basic understanding of the other language).

You have a strong and proven data skills in Excel and a good knowledge of Outlook applications such as Word and PowerPoint.

Knowledge of working with and/or programming in Python (or similar environments) for data analysis is an asset, but not a strict prerequisite.

You are able to work autonomously and manage different tasks and priorities.

You are a team player.

You have a continuous improvement mindset and an interest in simplification, digitalization, automation and data-driven decision making.

Location: Brussel

Onsite presence: 2 days onsite - Rest remote

Start date 30-11-2026

End date 31-12-2027

With Extension possible